AddressAbout YWCA Canberra:
YWCA Canberra is a respected feminist, not-for-profit community organisation which has been providing community services and representing women’s issues in the Canberra community since its establishment in 1929. Today, we provide leading and innovative services to women and the broader Canberra community in the areas of children’s services, community development, housing, youth services, personal and professional training, and women’s leadership.
As a values-based organisation, and the only Canberra-based Employer of Choice for Gender Equality (WGEA), YWCA Canberra is a great place to work. We have a strong track record in building long-term, sustainable careers with excellent conditions (including charitable salary sacrificing and above award salaries) together with a supportive work environment for all employees to thrive.
About the Housing Support Unit:
YWCA Canberra has been managing homelessness services for families since 1996 and is a specialist women’s service. The Housing Support Unit (HSU) provides supported accommodation services on behalf of the ACT Government. The housing portfolio currently encompasses:
- Affordable housing – providing affordable housing for women in the Canberra community.
- Transitional housing – providing supported accommodation for women and their families who are at risk of homelessness.
- Next Door program for older women at risk of, or experiencing homelessness
- Pathways Program for people with uncertain visa status experiencing homelessness, in partnership with Companion House
- Tenant Support Services at Common Ground Dickson
- Outreach Support to single women as well as to women and their families who are homeless or at risk of homelessness.
- Supportive Tenancy Service – working in partnership with Woden Community Service and Capital Region Community Service to support ACT residents whose housing is at risk, to maintain a safe and stable home.
YWCA Canberra also operates Rentwell, a not for profit property management service, which offers an innovative solution to the lack of affordable housing in Canberra, with older women and women with children the priority. YWCA Canberra has also recently expanded its affordable property portfolio with its Y-Homes development.
About the Role:
The YWCA Canberra Tenancy Support Worker will work alongside another Tenancy Support Worker and the two Rentwell Property Managers, operating with the highest levels of integrity and is responsible for all aspects of tenancy management, including:
- Signing up new occupants
- Organising and overseeing maintenance of properties
- Managing rent payments and arrears
- Completing property inspections
- Identifying and addressing property damage
- Document and records management including collation of documents for ACAT
- Managing utilities and brokerage budgets for tenancy essentials for people with no income in the Pathways program
- Reporting, Administration, Collaborative Practice and Representation
You will be expected to provide exceptional client-focused, professional and respectful tenancy management services to YWCA Canberra transitional housing and affordable housing clients.
About You:
The ideal candidate will have:
- Qualifications relevant to Community Services and/or experience in the Community Sector
- Real Estate/Property Management experience/qualifications are desired.
- Tenancy/Property Management experience
- Experience working within the ACT Tenancies ACT 1997 and the ACT Civil and Administrative Tribunal (ACAT)
- Experience working effectively with vulnerable and disadvantaged people
- Experience or demonstrated understanding of the issues facing low income Canberrans
- Experience and/or the ability to work competently within a strengths-based, gender and trauma informed framework with women, including older women and those that are non-binary, female identifying, from diverse backgrounds including Aboriginal, Torres Strait Islander, culturally and linguistically diverse backgrounds and LQBTQI
- Collaborative professional practice
- Visit https://ywca-canberra.org.au/about-us/careers to access the position description.
The successful applicant will hold, or be able to obtain, Working with Vulnerable People registration, current National Criminal Record Check, and a current driver’s license.
In return we will offer you
- Work for a values-based organisation within a feminist and social justice framework
- Work for the only Canberra-based Employer of Choice for Gender Equality (WGEA)
- Benefit from enhanced terms and conditions of employment including 14 weeks paid parental leave
- Generous Salary Packaging Benefits
- Flexibility to work 30 – 38 hours per week in an excellent supportive environment
How to apply
- Applications including a cover letter addressing the selection criteria and resume can be submitted through the YWCA-Canberra e-recruitment web portal https://candidate.aurion.cloud/ywca/production/signin
Applications close on Friday 12 July 2024
Want more information?
For a confidential discussion, please contact Specialist Homelessness Services Manager, Victoria Jenkinson at ***************@ywca-canberra.org.au or for further information email Human Resources at ***************@ywca-canberra.org.au
YWCA Canberra reserves the right to close this role early if a suitable candidate is found
YWCA Canberra is committed to the safety of children and young people. As such, successful applicants will be required to participate fully in all child protection risk management recruitment processes and ongoing character checking and assessment processes.
YWCA Canberra is proud to be an Employer of Choice for Gender Equality and offers above award wages and generous conditions through our innovative and progressive Enterprise Agreement.
YWCA Canberra is an equal opportunity employer. People from diverse backgrounds and with diverse life experiences are encouraged to apply. We specifically encourage Aboriginal and Torres Strait Islander people to apply.
