Ticketing Coordinator (festivals and events)

About Us

Queensland Music Festival (QMF) is a not-for-profit organisation owned by the Qld Govt responsible for bringing leading artists and destinations together to create ambitious events that authentically celebrate the cultural identity of Queensland’s people and places. 

QMF develops and delivers Qld Music Trails (QMT), an iconic world-first tourism product that puts music and community at the heart of the visitor experience. Through QMT, we are charged with creating measurable social, cultural, and economic value for Queensland’s leading visitor destinations. 

About the Opportunity

You will play a key role in providing support, and at times leading the management and delivery of Ticketing/Box office operations associated with the Qld Music Trails program.  
 
The Ticketing Coordinator role includes managing day to day reporting to internal and external stakeholders, pre-event and post event reporting, building ticketed events, executing accreditation, managing teams on ground at events and upholding effective communication practices with Qld Music Trail customers. Some of the key responsibilities include:   

• managing day-to-day pre-event/post-event reporting;
• assisting in developing event builds;
• managing Front of House ticketing (Box office, customer support, gate and volunteer teams) at events;
• preparation of box office settlements;
• assisting in executing ‘Surprise and Delight’ customer moments;
• exceptional customer service to patrons and QMF VIP’s; and
• coordinate and oversee the contract and key relationship with QMF’s ticketing provider/s.

About You

• Tertiary qualifications in a relevant discipline or a minimum of two (2) years equivalent of experience in events management, and outdoor festival production.
• Strong understanding of Ticketing practices and solutions.
• Exceptional relationship skills to partner and collaborate.
• Energetic self-starter with exceptional customer service even in high pressured and fast paced environments. 
• Proficiency in digital literacy including common software tools (Microsoft suite, square terminals) and Ticketing/Box Office/ Scanning solutions. 
• Ability to travel regularly within remote and regional Queensland; including working work evenings, weekends and/or public holidays as determined by Qld Music Trail calendar of events. 
• Blue Card desirable.

What QMF offers

• Hybrid role with 1-day WFH per week
• Inspiring leader, inclusive and diverse work culture
• Genuine scope to grow and develop your professional career
• Opportunity to travel and experience regional and remote Queensland 
• Contribute to a meaningful difference to regional and remote Queensland communities
• Energy efficient building with access to gym and end of trip facilities

Apply now 

Please visit us at https://www.qmf.org.au/careers to download a copy of the position description. 

Send an updated resume with a 1-page cover letter, telling us about yourself, why you are the right fit and what interests you in joining #TeamQMF. Please include:  

1. Highlights of your career and/or projects so far; and
2. New concepts, strategies or innovations you have seen within the ticketing and entertainment community recently, that you are excited about (does not need to be relative to the Australian market). 

Don’t delay! Applications close: Friday 22 March 2024

For enquiries, please contact Laura Dodd, Head of People and Culture - jobs@qmf.org.au