Timepiece & Fine Jewellery Specialist

Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.

Chanel has an exciting opportunity for a creative Timepiece and Fine Jewellery Specialist to join our Brisbane Fashion Boutique.

YOUR PURPOSE

The Timepiece and Fine Jewelry Specialist serves as an ambassador in conveying the unique positioning of CHANEL watches “the Allure of time” to drive Watch and Fine Jewelry performance in the boutique, inspiring and engaging all fashion advisors to promote watches and fine jewelry as part of the CHANEL silhouette.

WHAT WILL YOU DO?

• Contribute qualitatively & quantitatively to TFJ performance in the fashion boutique including high end or complicated products sales, and client recruitment, conversion and upgrade, and percentage of WFJ sales in the boutique and percentage of fashion advisors selling TFJ
• Serve as the technical expert, a go-to person, for TFJ presentation as a part of various in-boutique & external fashion events
• Knowledge sharing, coaching & influencing the team as the reference of watchmaking and fine jewelry in the boutique
• Take lead on TFJ related boutique operations including stock optimization, after-sales, category reporting and customer satisfaction.
• Portray a professional and sophisticated image of personal grooming and etiquette in accordance with the Chanel Standards at all times.

WHAT ARE WE LOOKING FOR?

• Passion for luxury watches & Fine jewelry, fashion and an excellent client experience.
• Product knowledge & TFJ expertise with the ability to offer expert advice on WFJ products including complications and high-end pieces.
• Ability to establish relationship with clients and to personalize client journey
• Good understanding of basic CEM activity and strong administration skills.

Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.

We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel. We are an Equal Employment Opportunity Employer and personal attributes do not form part of the selection process. Our team is selected solely for their talents and capabilities. We welcome the opportunity to learn how we can leverage your unique abilities and experiences to drive us forward.