Training Specialist

Coles Group

To sustainably feed all Australians to help them live healthier, happier lives.

Coles Group is one of Australia’s largest and most iconic retailers, with more than 2,400 outlets across our portfolio of Australian supermarkets, liquor and convenience stores. We have a proud history starting in 1914 when G.J. Coles opened our first store in Collingwood, Victoria.

Today we have 120,000 team members who are making a difference, processing more than 21 million customer transactions each week, providing our customers with products from thousands of farmers and suppliers. We look ahead, energise each other and deliver with pride. These are the behaviours we exhibit when we’re at our best. Our team members are a diverse bunch and we authentically celebrate this at Coles Group - because a diverse workforce and an inclusive culture drives innovation, diversity of thought, new ideas and a better work environment for everyone.

We have an important role to play in creating jobs, supporting our suppliers and making a positive difference in our Australian local communities. We provide a range of fresh food, groceries, general merchandise, liquor, and financial services.

Our strategy is focused on changing at pace, efficiency and innovation, and we’re committed to having a positive impact on the lives of all Australians, now and into the future.

In partnership with the DC Manager - Laverton, you will support with the development and implementation of a detailed annual training plan. You will also insure that team members are empowered through a combination of mandatory and optional training programs. As a Training Specialist, you will deliver important training materials in an engaging way.

• 💬Customer Advocacy and Feedback
  

  Advocate for customers by providing feedback to internal teams on how to better meet customer needs

• 👍🏼Adoption and Success Management
  

  Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice

• 🤝Relationship Building
  

  Maintain trusted relationships with key stakeholders to help them achieve their goals, and grow revenue and usage.

• 👥Collaboration
  

  Works with others by being open, clear in communication and listening to achieve goals

• 🤓Learning agility
  

  Identifies and applies strategies to enhance reception, retention and use of newly acquired information, skills, and abilities

• 💡Problem solving
  

  Identifies problems and develops logical solutions that address the problems