AddressAbout the role
At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things– whether they’re buying a home, building a business or saving for things big or small.
The ANZ Commercial Division is embarking on a major multi-year transformation program supported by significant investment in FY23 and a continued trajectory into future years. The Commercial Division’s goal is to be the leading bank for small to medium Australian businesses looking to start, run or grow. A strategy has been developed and endorsed by the Board and covers over 20 initiatives across propositions; platforms, policies, and processes; partnerships; and people, that will define and build the future of the Commercial Bank
The Transformation Design Lead role, which sits within the Transformation Management Office (TMO), is critical to making this happen and will be responsible for coordinating the delivery of the streams of work underpinning the Commercial Strategy. Working with a small, talented team this role is responsible for developing, maintaining and communicating a broad suite of artefacts that will ensure all stakeholders remain aligned to deliver on the goals of the Commercial Strategy. Working with a broad range of other stakeholders this role will also be responsible for the ongoing review and refinement of the divisional strategy as required in our fluid operating environment.
Role Location: Melbourne or Sydney (some travel required if outside of Melbourne)
Role Type: Permanent, Job-share c3 days
Role Accountabilities
The role is accountable for, but will not limited to:
- Leading a team with deep expertise in the Commercial business and a particular focus on strategy, business architecture and experience design
- Conducting ongoing research and analysis on the external environment, market trends and competitor landscape to inform the ongoing appropriateness of the divisional strategy
- Working with Commercial Leadership Team, Group Strategy and Functional Support teams (e.g., Finance, Operations) to review and refine the Commercial Strategy as/where required
- Working as a team and leveraging the capability of a broad range of internal stakeholders (Commercial, Retail and Institutional Divisions, Tech and Data partners etc) to build and maintain a suite of artefacts to align and inform stakeholders and ensure the Commercial Strategy portfolio of work delivers a cohesive and consistent banker and customer experience. This will include things such as;
- Artefacts to support Executive Leaders: executive summary of customer and banker experience of the outcomes of the strategy
- Artefacts to support the TMO/Commercial: service blueprint, business architecture, capability model
- Artefacts to support all Initiatives: process, data and technology blueprints
- Complete broad scale engagement and communication with all stakeholders to ensure that they understand and are aligned with the content relevant to them (per bullets above).
- Establish and run the Customer and Business Design Forum for Commercial. This forum will form part of the broader Transformation Governance model facilitating design decisions for the Initiatives where delivery plans to vary from the prescribed blueprints.
What will you bring?
To grow and be successful in the role, you will ideally bring the following:
Strategy Development
- Experience in leading the development and/or execution of strategy or complex deliverables for a revenue business, and associated investment plans
- Experience in reviewing and supporting strategically important opportunities
Experience in Converting Strategy to Action:
- Experience in having led the delivery of complex strategic problems through to resolution
Commercial Acumen and the ability to translate a Vision to Practice:
- Exceptional business acumen and commercial mindset.
- Stakeholder Engagement and Problem-Solving Skills:
- Ability to build collaborative relationships with a very broad range of senior stakeholders to understand their current and future strategic goals
- Good communicator and problem solver with experience translating technology and strategic designs and solutions into clear business objectives
- Big picture thinker and a willingness to accept and adapt ideas from various sources to ensure a holistic approach
- Strong communication, interpersonal skills to develop and manage enduring relationships, including facilitating and influencing decision making of senior stakeholders
People Management Experience:
- Experience leading a small team
So, why join us?
There’s something special about being part of ANZ. From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.
But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.
We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.
You’ll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.
To find out more about working at ANZ or to view other opportunities visit www.careers.anz.com. You may apply for this role by visiting ANZ Careers and searching for reference number 62685
Job Posting End Date
29/03/2024, 11.59pm, (Melbourne Australia)
