Transport Despatcher

A career with Viva Energy is more than just a job!  It’s an opportunity to be part of something bigger.  The opportunity to join an amazing team committed to supporting our evolving energy needs and helping to build a secure and sustainable energy future.

Our energy helps people reach their destinations, fuels industries, support local businesses and communities.  We are proud of the role we play in the local economies where we operate and supporting Australia’s energy security.  

Our future plans will support a transition to sustainable, lower carbon energy solutions.  At the heart of our plans is people power. People who want to be part of the change and the solution.  People who want to make a difference to ensure our customers, communities, environment and the planet thrive today as well as tomorrow.  Will you be part of the energy solution?  

About the role: 

Based in our Docklands office and reporting to the Logistics Delivery Team Lead, you will be joining a dedicated and supportive team. The Logistics Delivery Coordinator is responsible for executing and optimising the safe delivery of fuel to our retail and commercial customer network. The team provides 24/7 support to our internal and external stakeholders, primarily our carriers and their drivers and key customers. To be successful in this role, you will embrace a culture of learning and knowledge sharing and have a commitment to your own safety while caring about the wellbeing of others. We provide a detailed training program to set you up for success in the role.

Note: This role operates on a 24/7 rotating roster. Shifts are 12 hours and alternate days and nights. The roster covers 365 days a year, including weekends and public holidays. Viva Energy supports flexible working, including the opportunity to complete some shifts from home.

Responsibilities

• Manage incoming requests, via phone and email, related to the safe loading and delivery of fuel to our customers
• Process changes to the plan when unforeseen issues arise due to vehicle breakdowns, traffic delays, product supply issues etc
• Ensure all relevant data such as dips, densities, tank status, terminal and site outages are captured accurately
• Provide excellent customer service through the timely and accurate resolution of all queries
• Work closely with our planning team to ensure the most efficient use of the available fleet, focussing on the balancing of customer service versus cost
• Be committed to safety and willing to intervene if necessary

About you:

• Previous experience in transport or customer service
• Relevant road transport logistics or supply chain experience advantageous, but not essential
• Good computer literacy, including the use of Microsoft Office
• Proficient problem solving skills and an ability to think laterally to achieve favourable outcomes for our customers
• Well-developed communication skills, including written, verbal and listening skills to ensure clear and accurate communication with both internal and external stakeholders
• High attention to detail and ability to enter information accurately
• Ability to maintain a positive attitude, especially when managing varying priorities under time pressure
• Equally comfortable working as part of a team or independently

A range of benefits to help you to Grow, Belong and Thrive

• Challenging roles and meaningful work to help you grow your career
• A leading approach to flexible working.  
• Access to a range of best in class wellness initiatives.
• Celebrate you with an extra day of leave for your birthday.
• Generous and flexible parental leave - accrue full time super until your child turns five.
• A competitive package including performance incentives
• 25% fuel discount
• We pay your permanent and total disability and death cover insurance.

About Us: 

At Viva Energy, our purpose is helping people reach their destination.  We manufacture, import, blend and deliver energy products through our extensive supply chain network.   We are the exclusive Shell licensee in Australia, and supply around a quarter of Australia’s fuel through our network of around 1345 service stations and through our commercial partnerships with some of Australia’s biggest companies.

It’s an exciting time to join Viva Energy, as we play our role in providing safe and reliable fuel supply today while preparing for the lower carbon energies of tomorrow.  Our goal is to support the world's evolving energy needs and achieve net zero by 2050.  Our future plans include a gas terminal and a solar energy farm, projects to support alternative energies such as renewables and hydrogen, and the development of strategic storage to improve fuel supply security. 

Our Culture:

At Viva Energy we aspire to create a great place to work where everyone feels valued and has the opportunity to contribute to our success.

Achieving WGEA Employer of Choice accreditation and being certified as a Family Inclusive Workplace by Parents at Work in partnership with UNICEF Australia highlight that we are driven by our people.

We are open to flexibility options including part-time, job-share and flexibility in start and finish times. We are happy to explore what this could look like for you during the recruitment process.

We encourage applicants from diverse backgrounds to apply. Please let us know if you would like to be put in contact with a team member from our diversity pillars – Gender, First Nations Peoples, Pride, Culture, Families and Abilities – as you progress through the recruitment process.

Apply via the links,
Applications close 22nd March, 2024