Address REMOTE or HYBRID
Are you passionate about helping people explore the world and travel with purpose? Do you want to inspire people with extraordinary experiences that you can recommend with confidence?
About Adventure World
Adventure World goes above and beyond to create tailor-made unique and extraordinary travel experiences - awe-inspiring, incredible moments that will take pride of place among your memories forever. For over 40 years Adventure World has specialised in curated soft-adventure trips to some of the world’s most exotic and unique destinations. It is a legacy that has been accomplished by generating uniquely fresh worldwide itineraries together with offering first class service and unparalleled choice. An ethos of authentic responsible travel is at the forefront of Adventure World’s travel styles including wildlife and culturally immersive experiences.
An Adventure World journey sets the stage for true discovery. Now is the time for you to discover your Adventure World Travel journey as a team member.
Our Parent Company is The Travel Corporation, a leading travel company comprising of well-known travel brands such as Contiki, AAT Kings, Trafalgar, Adventure World, Uniworld Cruising and Insight Vacations. The Travel Corporation is represented by over 40 sales offices and 10,000 team members globally, whilst serving over 2 million customers annually across more than 70 countries.
The Role
Successful candidates can be based anywhere in Australia or New Zealand.
Our consultants are highly trained specialists who love nothing more than creating itineraries that will provide lifelong memories, while offering the highest level of service and sales support. We are looking for people passionate about not only their destination, but who also strive to build unique custom itineraries focusing on our core values; sustainability; responsible travel; wildlife, and authentic cultural experiences.
We are currently seeking consultants to join our teams of "Asia & Indian Sub-Continent", "North America" and "The Nordics" Destination Experts. As a member of this team, you will be given full support and training to become a Destination Expert, including the opportunity to travel to destination and experience our products first-hand.
Based out of our Bondi Junction head office (hybrid working options available), key responsibilities will include;
Work together with our travel agent partners and guests providing consistently high levels of sales and service support
Address queries in an efficient manner in a multi-channel contact centre environment
Service our customers from start to finish, organizing everything from flights, tours, pre and post accommodation, and everything in between
Maintain a high level of systems, destination, and product knowledge, completing all relevant training updates
Take note of customer and agent feedback and relay to management to assist in the continuous improvement process
Work a flexible roster – includes occasional Saturdays
About you
Your passion for travel gained through personal experience and knowledge and ability to relay this to our guests is essential for your success. You’ll be an excellent communicator and building strong relationships will come naturally.
You will also;
Bring strong customer service skills and experience preferably gained through working in a sales driven environment
Demonstrate strong destination knowledge and/or a passion for destination and willingness to learn
Display high level of organizational skills and ability to manage conflicting priorities
Possess a flexible approach to work with changing demands along with a solution focused mindset
Be proficient across the Microsoft suite and have the ability to pick up new systems with ease
Candidates with consultancy knowledge and experience will be highly regarded.
Perks and Benefits
Join a company that is experiencing rapid global expansion and advance your career - there is room for development in this role
Supported training and ongoing mentoring to grow your skillset
Flexible/Hybrid/Remote work options available
Travel to your destination once a year
A generous sales incentive scheme
Competitive travel discounts domestically and internationally for you and your family/friends
12 weeks paid parental leave – eligible staff
2 days paid leave per year for volunteer opportunities of your choice
2 Team engagement days
2 weeks work from anywhere
Retail Discounts and Employee Assistance Program
Fun and welcoming team and environment with regular social and networking events
The Travel Corporation is proud to be an equal opportunity employer. We not only encourage and support diversity in the workplace, we celebrate it! If you feel you have the skills and experience to thrive in a supportive and inclusive environment, we want to hear from you!
