AddressThis is a Travel Consultant - Reservations role with one of the leading companies in AU right now 🔥 -- Ponant -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.
More About the Role at Ponant 🧐🧐
As a Travel Consultant at PONANT, you will be primarily responsible for efficiently managing reservations and providing essential information to our valued clients, including travel agents and direct customers.
- Handling reservation inquiries and bookings from travel agents and direct customers promptly and accurately.
- Assisting clients with essential information regarding our cruise offerings, including cabin availability, itinerary details, and onboard amenities.
- Providing support to clients with inquiries related to cruise packages, pricing, and special promotions.
- Collaborating closely with the sales team to ensure smooth coordination and communication throughout the reservation process.
- Utilising our reservation system and CRM tools effectively to maintain accurate records of client interactions and bookings.
- Assisting with post-booking inquiries and requests, including changes to reservations and additional service bookings.
- Previous experience in reservations, customer service, or a related field, preferably within the travel industry.
- Strong communication skills, both verbal and written, with the ability to effectively convey information to clients and colleagues.
- Demonstrated ability in handling inbound and outbound calls with professionalism and empathy in client interactions.
- Ability to actively listen to client needs and provide appropriate solutions or information in a timely manner.
- Proficiency in using reservation management systems and CRM software.
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