Triple Zero Call-taker

About Triple Zero Victoria

Triple Zero Victoria (000VIC) is the critical link between the Victorian community and the state's emergency services agencies. It provides Victoria's 24-hour emergency call-taking and dispatch services for police, fire, ambulance and VICSES.

At 000VIC, we love the work that we do, it is meaningful, inspiring and makes a difference to people’s lives.

Our Ballarat Emergency Communications Centre is now hiring. Located 2 hours drive from Warrnambool, there is so much to be discovered in Ballarat including heritage streetscapes, outstanding education institutions and a vibrant arts and restaurant scene.

About the role

There really is no average day as a Triple Zero Call-taker - every day is different and rewarding in equal amounts. You could be helping someone in the worst moment, and they will rely on you for your composure and ability to guide them through the call. You will be well supported from your first day with us, with fully paid comprehensive training, before you then start talking real Triple Zero calls with your teammates and leadership team on hand to support, guide and help whatever the circumstances.

About you

Triple Zero Call-taker roles are unique and challenging and our team members come from a wide range of life stages, occupational and cultural backgrounds. You are likely to be a good fit for these positions if you:

• Enjoy working in a busy environment where multi-tasking with high attention to detail is the norm
• Are tech savvy enough to use multiple software systems whilst under pressure
• Have proven persistence and good decision-making capabilities
• Communicate effectively by listening, showing empathy, and adapting your style to the situation
• Maintain a calm, resilient composure in stressful situations
• Demonstrate the highest standards of professional conduct and support for others
• Learn quickly, developing your capability whilst embracing constructive feedback

What We Can Offer You

By joining 000VIC you will benefit from flexible work practices and initiatives to support employee health, wellbeing, and personal circumstances.

You will be delivering a critical service to the Victorian community and will be rewarded with a competitive salary and other benefits including:

• Clearly defined career progression, support and upskilling
• Attractive pay and conditions including 5 weeks annual leave per year
• Paid 30-minute break every 90 minutes through your shift
• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and family gym membership
• Access to on-site gyms at all our sites
• ‘Memberlink' discount card, accepted by 1,000's of retailers and services providers
• Staff reward and recognition programs
• Free staff parking at all our sites
• Salary packaging including vehicles, business, travel, and study expenses

Ready to take the call?

To find out more about this rewarding career opportunity, click ‘apply now’ or visit our Triple 000 Call-taker careers page to apply and download a copy of the Applicant Information Kit.

You can find out more about 000VIC, Triple Zero calls and the people behind them by listing to our ‘I Am 000’ podcast which can be found at I Am 000.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Talent team via *******@triplezero.vic.gov.au.

Triple Zero Victoria, formerly Emergency Services Telecommunications Authority, was established in December 2023.

The transition to Triple Zero Victoria will occur throughout 2024.