AddressAbout AST Technologies - Your Key to Business Technology
Here at AST Technologies, we are passionate about providing small to medium businesses with best in class ICT Services and Solutions. It’s our mission to take the complexity out of technology decision making for our customers and deliver services and solutions they can trust and rely on in our increasingly vulnerable and demand driven business technology industry.
Covering many facets of voice, data and cloud solutions, our customer-focused and experienced team always aim to address all our clients' current and potential needs, goals and objectives by using technology in their business.
With our affiliated company, Cirus Networks, delivering voice, data and mobile carrier services, we have continued to expand our business technology solutions, provide opportunities to our staff and grow and expand both our businesses as well our customers'.
At AST Technologies, every individual is empowered to make an impact; with on-going opportunities for professional develop, to learn and grow. We celebrate your contributions and keep the ideas flowing, quarterly ideas days, incentives & bonuses and access to a company vehicle are just some of our unique benefits.
About the Role
We are looking for an energetic and engaged Unified Communications Technician to play a vital role in our business to support, manage, develop and enhance our ICT and Managed Services and Solutions.
You will play a vital role in our business and take the complexity out of the technology decision making for our customers and bring a positive impact to their business.
Key Responsibilities
- Installation and support of traditional on-premise & cloud-based communications services
- Deliver projects as per scope and within budget, SLA's and milestones including but not limited to onboarding new customers, obtaining technical requirements from customers, configuring, provisioning, testing VoIP & voice services, routers and switches
- Remote and on-site support to existing clients' communications networks including end-user training
- Maintain service tickets and support documentation inline with company guidelines, workflows, policies and procedures
- Liaise and escalate faults with vendors, upstream providers and ISPs
- Work closely with other staff in the Technical and Service Delivery Team
Essential Skills and Experience
- Minimum 3 Years’ experience in a similar role implementing, maintaining, troubleshooting traditional On-premise PABX, Unified Communications and IP Communications networks.
- ACMA Open Registered Cable license and sound experience within the telecommunications industry
- Excellent troubleshooting & fault analysis, verbal and written communication skills
- Ability to handle multiple tasks and handle pressure situations
- Highly motivated and organised with a 'Can-do' attitude and attention to detail to meet individual and team deadlines and milestones
- Sound knowledge of relevant SIP/VoIP, PABX, Unified Communications, voice related server technologies and tools or strong capacity to develop this knowledge
- Familiar with traditional NEC & Samsung Phone systems and/or Cloud-based UC solutions including MS Teams
- Installing, managing, and troubleshooting complex TDM/IP Tel & UC networks including NBN services (FTTP, FTTN, FTTC)
- Knowledge of Data Networking including LAN, WAN, routers/firewalls, DHCP, VLANs, VPNs
- Strong focus on customer service
- Excellent communication skills and a consultative approach
Package Includes
An attractive salary package tied to ability and performance is available.
- An easy-going environment and culture (we all enjoy what we do)
- Laptop
- Mobile Phone
- Access to a Company Vehicle
- A Proactive Approach to Ongoing Training to help you develop life-long skills
