AddressBeyond Blue is an Australian mental health and wellbeing support organisation. It provides support programs to address issues related to depression, suicide, anxiety disorders and other related mental illnesses. Beyond Blue's Strategy 2023+ focuses on prevention and early intervention for the next five years.
Early Intervention (EI)
Beyond Blue has developed an evidence-based early intervention mental health program using trained non-clinical coaches with industry experience. These live programs connect participants with a coach using low-intensity cognitive behavioural therapy (CBT) techniques delivered through one-on-one sessions (F2F or TeleHealth). Beyond Blue's specific early intervention program is a low-intensity CBT program with no referral requirements.
Seven out of ten participants make a full recovery with no further support or treatment required.
BB has piloted and administered the New Access Community program for over ten years. The new, digitally enabled EI@Work service will provide a foundation digital product to be replicated across the Community and Small Business service streams.
We are recruiting a new squad to bring the EI Digital Experience to life.
BB is consciously taking a low-code, platform-first approach and will leverage the capabilities of its tech stack: Salesforce CRM, Salesforce Marketing Cloud, Sitecore Experience Platform, Azure (identity), Databricks, and Meddbase (practice management software).
The Role
The UX Designer works with the Early Intervention product team and various business stakeholders to improve the user experience and interfaces of new and existing digital products by taking a user-centred approach to solution development informed by best practices, community needs, insight, data, research, analysis and strategy.
The designer will work on product and marketing initiatives and should consider EI's 'platform-first' approach. They will establish a baseline of "what can be done via the PMS and other platforms" and how we facilitate through our own UI connected via platform APIs.
Key Tasks
- Work with the Early Intervention product squad and various business stakeholders to improve the user experience and interfaces of new and existing digital products.
- Implement a UX/UI function for Early Intervention.
- Contribute to developing the UX and Design strategy + roadmaps for the Early Intervention product suite.
- With clear rationale, take concepts through all design stages, oversee delivery, and support ongoing iteration and continuous improvement.
- Lead workshops, facilitate research, contribute to requirements and develop wireframes and prototypes to communicate your ideas.
- Support the progression and application of the design system and guidelines.
- Contribute to the evolution of pattern and component libraries.
- Planning, design and facilitation of user research, testing and concept validation
- Competitor benchmarking and research
- Interpretation of data and qualitative feedback
- Storyboards, wireframe, user flow, low/high fidelity prototype creation
- Identification of current state UX problems and subsequent solution modelling
- Contribution to IA, template and componentry development and iteration
- An end-to-end designer with experience building products that enable access to digital services
- Comfortable with a 'platform-first' approach; pragmatic about the constraints.
- Experience working on both product/platform and marketing/brand initiatives
- Hybrid work with total flexibility
- Salary packaging options
- Meaningful, high-impact work
- Salary up to $146k, including super
Apply now or email Matt (****@ponyexpresstalent.com) for more information.
Additional information
- Positive Impact
- Greenfields Project
- Newly Created Role
