AddressPut the World on Vacation
At Panorama our mission is simple: to put the world on vacation. As the world’s foremost membership travel business and part of Travel + Leisure Co., we bring a broader perspective through our brands, including RCI, the largest vacation exchange company, 7Across, Love Home Swap, the Registry Collection, @Work International, and the Alliance Reservations Network. Together we’re shaping the future of the travel industry as we deliver new vacation possibilities.
MAIN RESPONSIBILITIES
Serve as the first point of contact for Clubs / RCI members. Receive inbound telephone calls or conduct outgoing calls to confirm exchanges and solicit spacebank deposits, subscriptions and renewals, meeting service expectations.
Sell / promote Clubs / RCI and additional travel-related products/services {e.g. current promotions and renewals} to generate corporate revenue.
To provide service that will “WOW” our club members, maintaining a positive brand image and company reputation.
Utilize effective listening and customer service skills to identify member needs and/or problems and travel expectations and provide problem solving for members when required.
Educate members on the value of their membership and the most effective use of the exchange process.
Conduct Welcome / save Calls to Clubs / RCI members and any other call activities to support the efficient and effective growth of Clubs / RCI member base
Handle complaints by providing appropriate solutions and alternatives within the time limits and follow up on a timely manner to ensure resolution. Process member account transactions by entering accurate data into the exchange system to record current member contacts and accounts activity.
To ensure that all SLA and KPIs are met and delivered in a timely manner
To assist in conducting User Acceptance Test for all systems whenever required.
To assist in translation of documents/materials whenever required
To provide and tabulate calls stats and sales reports whenever necessary.
Participate in team meetings and ongoing specialized training to ensure the accuracy of information communicated to clients.
Any other duties as required and/or directed.
SKILLS REQUIREMENTS
Ability to speak and write fluent foreign language (dependent on team requirements)
Strong customer service focus and excellent sales skills with demonstrated track record in meeting targets.
Able to meet performance objectives, exhibit self-discipline, display Contact Centre and company values as well as core competencies.
Demonstrate highest level of ethics and integrity and actively participate in driving the company’s culture
QUALIFICATIONS & WORKING EXPERIENCE
Tertiary qualifications.
At least 1 years of sales / service experience preferably from the travel-related industry or a Contact Centre environment
This Position Description is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. The incumbent acknowledges receipt of a copy of this Position Description.
A Place for Everyone
Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to ********@wyn.com, including the title and the location of the position for which you are applying.
