Virtual Tesla Advisor, Sydney

Tesla

To accelerate the advent of sustainable transport by bringing compelling mass-market electric cars to market as soon as possible

We’re building a world powered by solar energy, running on batteries and transported by electric vehicles. Explore the most recent impact of our products, people and supply chain.

To shift humanity away from fossil fuels, we need extreme scale. Headquartered in Texas, we operate six huge, vertically integrated factories across three continents. With over 100,000 employees, our teams design, build, sell and service our products in-house.

Using a first-principles approach, we solve some of the world’s biggest problems. If you’ve done exceptional work, join us in tackling the next generation of engineering, manufacturing and operational challenges.

As a Virtual Tesla Advisor, you will be responsible for delivering seamless customer service throughout the entire customer journey across all our digital distribution channels. You have a relentless determination to succeed and are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You act as a pioneer for Tesla products, sharing your knowledge and building lasting relationships with our customer on the phone, Video Calls, via E-Mail or the Tesla Chat.  

• 💬Customer Advocacy and Feedback
  

  Advocate for customers by providing feedback to internal teams on how to better meet customer needs

• 👍🏼Adoption and Success Management
  

  Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice

• 💼Account Retention and Expansion
  

  Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions

• 👥Collaboration
  

  Works with others by being open, clear in communication and listening to achieve goals

• 🛎Service orientation
  

  Actively seeks and develops strategies to help key stakeholders

• 💡Problem solving
  

  Identifies problems and develops logical solutions that address the problems