Visitor Centre customer service & travel officer

We are seeking a customer service-focused individual with a positive attitude to work alongside our team at the Western Australian Visitor Centre.

The Role:

• Providing general sightseeing information and advice to visitors to Western Australia. Consultations are conducted face to face, on the phone, across emails and various social media channels
• Focus on booking a diverse range of travel services such as tours, accommodation, transport and other travel-related products
• Other general office administration such as database maintenance and brochure organisation
• 1-3 Shifts per week, with shifts between 4 - 8 hours.

Essential to the role:

As the Western Australian Visitor Centre is open daily except Christmas Day and Good Friday, the role comprises regular weekend and public holiday shifts alongside midweek shifts. Flexibility with rostering is required.

The successful candidate will possess the following:

• Extensive Knowledge and Travel Experience in Perth and Western Australia
• Dedication and passion for delivering exceptional Customer Service ability to multi-task and learn on the job are essential.
• Competent in MS Office Suite, various online booking sites and general internet research skills
• A degree/diploma in Tourism (or currently studying) is desirable but not essential.
• Experience in a Visitor Centre Environment or Retail Travel Agency is desirable but not essential.
• Strong experience in making travel bookings and arrangements is desirable but not essential.
• The ability to speak a second language is desirable but not essential.

Please address the following questions within your Cover Letter:

• Describe your customer service experience role/s.
• What is your most outstanding Customer Service Experience?
• Why do you think you are suited to this role?
• What is your travel experience around Western Australia?

Applications without a Cover Letter as a separate document and addressing the above questions will not be considered.

Please note that applicants will only be contacted if successful in gaining an interview.