Web Analytics Specialist

• Creating the best-in-class web and customer analytics, to enable ongoing growth and innovation across the Qantas portfolio of digital assets
• Support co-ordination between business stakeholders, delivery managers, and IT to deliver tagging solutions efficiently
• 2 x full-time permanent positions, based at our Head Office in Mascot

We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today. Our corporate functions include Corporate Affairs, Public Company, Legal, Finance, Treasury, Industrial Relations, IT, Sustainability, People and Customer, supporting the CEO in making Qantas a market leading, global organisation.
As the Web Analytics Specialist, you will be responsible for implementing and maintaining analytics and tag management systems for Qantas.com website. You will have a strong Web Analytics and Tag Management background, preferably with experience in Adobe Analytics. You will have a solid understanding of the analytics needs of marketing and digital teams, including customer insights and web performance, to be the key liaison between partner analytics agencies and the wider business.
This role will require co-ordination across business and technical teams to ensure that best practices in tag management and Web Analytics are rolled out across our digital assets. It will also have a strong focus on empowering others through providing simple self-serve analytics functionality, maintaining easy to follow processes, and developing a knowledge base of best practices and how-to guides.
You’ll have –

• Experience in running a tag management system is essential (Adobe Launch experience preferable)
• Experience in the use and administration of a Web Analytics platform is essential (preferably Adobe Analytics)
• Strong understanding of analytics data layers and the ability to perform tag debugging work
• Experience in HTML and JavaScript is required
• Strong skills in writing business requirements and solution documentation
• Ability to translate business needs into technical solutions
• Understanding of the potential security and privacy risks associated with tag management and the ability to spot potential risks
• Experience in using JIRA and Confluence for workflow and knowledge management
• Strong verbal communication skills, with the ability to speak to both business and technical stakeholders in ways that are easy for them to understand

• A proactive approach to sharing knowledge with others in engaging and innovative ways

Why Qantas?
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.
Be a part of something special and play your part in the Qantas story – get in touch today.
Applications close on the 10th January
Please note: Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.