Wellness Program Project Administrator

Contract Duration: 12 Months (Fixed term)

Location: Macquarie Park 2 days per week with flexible hybrid working.

Role Overview

As the Best for Pet Wellness Program Administrator, you will play a pivotal role in enhancing the pet wellness experience across the VetPartners network. This role focuses on project administration, customer service, and ensuring the successful implementation and rollout of the Best for Pet 2.0 Project.

Benefits:

• Work Environment: Enjoy a flexible hybrid work setup and the privilege to bring your pet to work.
• Values- Driven Culture: Be part of an organisation that cares for the health and well-being of our beloved pets.
• Additional Perks: Access to retail discounts, novated leasing, a fitness passport and more. 

Key Responsibilities

• Assist in the implementation of the Best for Pet 2.0 Project.
• Provide hypercare support for clinic and customer inquiries over a 12-month period.
• Aid in the rollout of new clinics and engage existing ones in the program.
• Offer expert advice, develop resources, and facilitate training sessions.

Qualifications and Skills: 

• Strong customer service orientation with the ability to interact effectively with various stakeholders.
• Technically adept; can quickly grasp new systems and processes.
• Exceptional verbal and written communication abilities.
• Positive attitude with a knack for fostering a collaborative work environment.
• Effective time management and organizational skills with a proactive approach to deadlines.
• Proficiency in handling data with keen attention to detail.
• Familiarity with Jira and Salesforce (preferred but not mandatory).
• Prior experience in customer service and administration within a dynamic setting is highly regarded.

About VetPartners

VetPartners boasts a network of over 270 veterinary clinics across Australia, New Zealand, and Singapore. We are dedicated to partnering with top-tier veterinary clinics, optimizing business operations, and nurturing the growth of veterinary professionals. Our commitment extends to fostering an inclusive and supportive workplace environment.

Application Process

If this opportunity resonates with you, we invite you to embark on this exciting journey with VetPartners. To apply, click the "Apply" button and submit your resume along with a cover letter detailing your relevant experience.

At VetPartners, we champion Equal Employment Opportunities. We celebrate diversity and encourage individuals from all backgrounds to apply.

The closing date for this role is 26th January 2024, Interviews will be conducted during the advertising period.

Note: We do not entertain applications from recruitment agencies. Unsolicited resumes from agencies will not be accepted or acknowledged.

VetPartners is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.