AddressJob Description:
Job description
Join the DXC team and contribute to bringing DXC’s claims management expertise to icare and the people of New South Wales.
As Work Capacity Specialist you will be responsible for working alongside the internal Claims Operations teams to provide expert guidance and support in Work Capacity and Section 38. In addition, the role includes the completion of Internal Reviews as well as supporting capability uplift through coaching, training and Quality Reviews.
Responsibilities and duties
Engaging with claims operation teams by offering expert guidance in Work Capacity and section 38 through tailored advice
Develop and utilise reporting, procedures and resources to drive outcomes and increase capability
Complete internal reviews of Work Capacity decisions in line with the legislative requirements
Complete quality reviews to identify areas for development and implement actions to address capability or process improvements
Coaching and training delivery to support capability uplift across case managers, decision reviewers and leaders
Creating and maintaining strong relationships with internal customers through proactive engagement and support
Required skills, experience and qualifications
Strong experience in Work Capacity, claims and injury management
Strong analytical, evaluation, and problem-solving skills to deliver innovative solutions
Excellent organisational ability including the use of effective time management and prioritisation while having strong stakeholder management skills
Experience working in a demanding, high volume and deadline driven environment
Great attention to detail and time management skills
Excellent written and verbal communication skills
Team player who likes to work collaboratively but can also work independently
About DXC
DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernising IT, optimising data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organisations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.
Your working environment
Our ‘people first’ mindset comes to life offering the ultimate in working flexibility. We take a virtual first approach and our teams are spread across multiple geographies delivering a broad range of customer projects, which means we can tailor working arrangements that work for our people.
No matter where you are located, you’ll never feel alone and will always be supported with our diverse range of employee interest and social support groups. Whatever your passion, you will be amongst friends – from #PetsofDXC to photography, cycling or cooking groups, or, we welcome you to make your mark and start your own group.
Our culture and benefits
DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC
As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.
We are an equal opportunity employer
DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.
Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.
