AddressGN is a Danish multinational company that operates in the healthcare and technology industries. Known for its innovative products that aim to improve people's lives by enhancing communication and hearing experiences.
For 150 years the people of GN have been driven by a shared purpose to make life sound better. Our pioneering spirit has made us a global leader in intelligent audio solutions, transforming lives through the power of sound. As our business grows, we constantly seek fresh opportunities to deliver against this vision, addressing new and existing markets with our portfolio of carefully positioned brands.
At GN, we are passionate about our Customer Experience, and there's never been a more exciting time to join our team!
As a Customer Care Officer at GN you will enjoy:
- Extensive one-on-one training in our systems and products
- Access to our exclusive GN reward and recognition platform, including incredible discounts with hundreds of retailers!
- Access to our online wellbeing centre
- Employee Assistance Program (EAP) and wellbeing webinars via Life Street
- Service recognition and performance awards
- Free annual flu vaccinations
- Generous discounts on GN Hearing, Jabra and Steel Series products
- Fresh fruit, refreshments and table tennis table
- Opportunities for growth and development
- Flexible work option - the role is predominantly based onsite, however, the successful candidate will have the opportunity to work from home on a rostered basis approximately 2 days per fortnight.
- The opportunity to be part of a hard-working team transforming lives through the power of sound!
On a day-to-day basis, your responsibilities will include:
- Attending to customer queries by phone and email
- Talking directly to medical professionals
- Supporting with order entry to meet cut off times
- Collaborating with colleagues within Customer Care, order entry, manufacturing, inventory and sales
- Talking directly to patients when required, being the first point of contact
Preferred Skills and Experience
- Previous experience in a Customer Service Representative role - ideally in the Pharmaceutical, Medical, FMCG industry or similar
- Exceptional verbal and written communication skills
- Fast, accurate data entry skills
- Strong problem solving skills
- High level of attention to detail
- Competent in the use of MS Office
- Experience with Navision and/or Salesforce will be highly regarded but not essential
To be successful in this role, you will need to be a team player with a positive “can do” attitude, be adaptable and comfortable working in a fast-paced environment. At GN, we put the customer at the heart of everything we do - and we expect that you will too!
Please note that GN will be relocating to Julius Avenue, North Ryde in January 2025.
If this sounds like the opportunity you've been waiting for, we'd love to hear from you!
Please note that we can only consider applicants with full unrestricted Australian work rights.
Agencies: Our preference is to fill this role directly. Should we require further assistance finding the right candidate, we will reach out to our preferred recruitment partners.
