Address
Form of work Employment Type
Permanent
Closing Date
31 Mar 2023 11:59pm
Job Title
Workers’ Compensation Senior Claims Consultant
Job Summary
Job Description
At Telstra, our purpose is to build a connected future so everyone can thrive. It's a future that won't happen on its own, it has to be delivered — and only Telstra can bring together all the parts to create it. And this is where YOU come in, by playing your part in help our customers connect: faster, better, and smarter.
We fully support flexibility and choice at Telstra and what we offer is as unique as you. Will you choose to work from home, in a Telstra workspace, or on the go? A regional location or the CBD? We want you to work where, when, and how you are most engaged, safe, and productive – wherever in Australia that may be. #WFH #Remote #Flexibility
About the team
In Transformation, Communications, & People, we lead the development of our transformation roadmap and orchestrate the delivery of our key priorities, with a focus on transforming the way we work and strengthening employee engagement across our business.
In the Safety, Security and Wellbeing (SSW) team:
We coach and challenge the business to create an environment in which people thrive, are resilient in times of change and bring their best selves to work.
We maintain a fit-for-purpose global system which enables the business to serve our customers safely and in compliance with legislation.
We make it simple for our people to stay safe, secure, and well by providing user-friendly tools and systems of work.
We coach business leaders to support their people to remain at or return to safe and sustainable work following injury or illness.
We help people be their best selves by reaching out to them when they are ill or injured to help them get their lives back on track.
Role Purpose
The Senior Claims Consultant plays a pivotal role in Telstra’s self-insured Workers’ Compensation Claims and Health Management & Rehabilitation Consultants (HMRCs) teams, to support the team to deliver effective and proactive claims’ management services to Telstra employees and ex-employees who are injured at work.
The position holder is responsible for:
End to end management of a portfolio of higher complex claims (50% of role), with delivery of strategic, proactive and best practice claims management.
Provide mentorship and coaching for an established team of claims consultants
Decision making in accordance with legislative requirements, licence performance standards and obligations, internal policies, and procedures.
Developing outcomes-focused strategies to drive recovery and sustainable return to work.
Collaborating with stakeholders to deliver personalised claims’ management strategies with a focus on safe and sustainable outcomes; and
Providing a service experience that is tailored, effective and customer focused.
Key Responsibilities:
Manage a complex portfolio of current and ex-employee claims and be committed to paying the right compensation to the right person at the right time.
Provide effective mentorship and coaching for a team of claims consultants.
Regulatory compliance and assurance activities, in accordance with the self-insurance licence.
Implement and mentor the team on responsibilities as a Claims Delegate under the SRC Act (1988).
Demonstrate an empathetic, resilient, and motivational approach to provide customer centric support.
Demonstrate being a supportive and proactive team player who is focused on the ‘we’ not the ‘I’.
Demonstrate an ability to listen and understand the needs of the customer whilst fostering collaborative relationships to facilitate recovery and return to work.
Highly developed written and verbal communication skills, conflict resolution skills and attention to detail.
Demonstrate an ability to adequately identify, assess and review critical information to make reasonable decisions based on sound evidence and justification.
Demonstrate a strong ability to develop effective case management strategies which consider all stakeholders and drive positive outcomes.
About You
To be successful in this role you will need:
Dynamic and proactive approach to claims management
Excellent knowledge of Safety Rehabilitation and Compensation Act (SRC Act) and principles
Excellent ability to interpret and apply the SRC Act legislation in the context of a self-insured licensee environment
Demonstrated ability to perform in high-pressure, deadline critical situations
Flexible approach and able to adapt to a rapidly changing organisation
Demonstrated ability to function independently and as a contributing member of the team
Strong contribution to the team environment
Critical Skills
Proven experience (3-5 years) in Workers’ compensation claims management
Excellent communication skills
Experience managing claims under the Safety, Rehabilitation and Compensation 1988 (Highly desirable)
If this opportunity sounds like a perfect fit for you, we'd encourage you to apply!
To attend a Telstra premises in certain states/territories, employees will be required to be vaccinated against Covid-19.
This is to ensure the safety and wellbeing of our people and customers. Please speak to us if you have any questions about this based on your individual circumstances.
