Workflow Administrator

POSITION - WORKFLOW ADMINISTRATOR

• Industry leading company in Energy Efficiency Reports
• Excellent work environment and conditions
• Integral Customer Service role

About the Company:   Energy Advance is an established, family-owned business with the largest professional team of Energy Efficiency Consultants in Australia.

With an exceptional team of experts, we draw upon our wealth of knowledge in the energy sector, providing government compliance certification for energy efficiency in any residential or commercial building. We are pioneering energy efficiency and are at the forefront of the energy solutions industry.

Recognised as building and construction industry specialists, our core ethos centres around exceptional customer service and fostering lasting relationships. Our dynamic team, based in Perth's northern suburbs, leads the way in energy efficiency consultation.

About the Role: As we grow, we seek a dedicated and proactive Workflow Administrator to be an integral part of our workflow process, delivering first class customer service to our valued clients. In this pivotal role, you'll be a reliable bridge and key point of contact between our assessors and clients, ensuring seamless communication and administration, from start to finish.

Role Responsibilities:

• Customer Connection: Foster strong customer relationships by ensuring the Workflow Team provides exemplary service.
• Workflow: Coordinate job allocation, prioritising tasks, monitor progress and deadlines.
• Project Support: Aid the Energy Efficiency Team with the timely preparation of reports and documentation.
• Quality Assurance: Implement and oversee processes to ensure efficiency and client satisfaction. Verify the accuracy on all documentation.

Necessary Attributes:

• Resilience: Ability to thrive under pressure and prioritise workload.
• Character: Friendly and approachable, people person.
• Organisational Skills: Exceptional time management and detail-oriented approach.
• Problem Solving: Ability to recognise issues, understand client expectations and show initiative in solving problems to expediate turnaround times
• Client Speak: Ability to build rapport and communicate with clients, demonstrating genuine empathy for their needs.
• Accountability: Take ownership of jobs and strive to improve processes
• Integrity: Ensure your actions are aligned with your client commitments
• Adaptability: Teachable mindset and positive attitude.

Qualifications & Skills:

• Experience: Minimum of 2 years in Administration or a similar role.
• Education: Relevant Administrative or Business qualifications (advantageous).
• Technical Skills: Advanced Microsoft Office skills, strong written and verbal communication.
• Industry Knowledge: Experience in the building industry, administration, bookkeeping, or scheduling (advantageous).
• Customer Service Focus: Commitment to exceptional service across all channels.
• Communication & Attention to Detail: Clarity and precision in all communications.

Important Application Details:

• Must reside in WA and commute to Wangara daily.
• Only shortlisted applicants will be contacted and required to undergo skill tests.

Hours:

• 25 hours per week | Monday to Friday: 10:30 am - 3:30 pm.
• Flexibility to fill in for morning shifts starting at 6:30 am as needed is essential.
• Applicants MUST be able to commence work immediately or within a week of the job offer.