AddressWorkforce Planner
Annual salary between $70,790 - $77,249
- Full time fixed term position for 12 months
- Provide customer service across all of Avivo's customers
- Enjoy hybrid and flexible work options
About Avivo
Avivo is determined to provide the best service to its customers. The workforce planning team was created as an opportunity for us to centralise how we roster and schedule the essential supports that our customers need to live their lives the way they want.
We want you to be a part of our team! Bring your skills and experience into this team and grow your career at the same time. Every day will be an opportunity to learn more and add more value to our customers and community teams.
About the role
This position as part of the Workforce Planning team is responsible for the efficient and timely rostering of our support workers to provide services to our community-based customers. You will be communicating support services to customers that reflect their choices and requirements, whilst utilising available resources effectively.
Duties Include:
- Collaborate and communicate with colleagues, customers, and carers to ensure effective rostering of supports and services to meet the needs of customers, contractors, and contractual obligations.
- Respond to customer calls and assess the needs of the caller and redirect as needed.
- Timely recording and escalation of issues and incidents appropriately for resolution.
- Implement processes and procedures to ensure consistent practices are followed.
- Ensure all customer information is current and accurate records are kept.
What we're looking for:
- Availability to work a rotating weekend roster
- Tertiary qualification (e.g. Certificate level) in disability, aged care, or mental health or similar, or working towards a relevant qualification.
- One to three years' proven experience in providing services to individuals and their families.
- Experience rostering or managing the logistics of coordinating services to customers is desirable.
- Demonstrates excellent communication and interpersonal skills, including effective listening skills.
- Ability to document conversations and actions accurately.
- Demonstrates good problem solving and decision-making skills.
- Proven effective time management and organisational skills.
- Ability to work under pressure and follow up in a timely and responsive way.
What's in it for you:
- An opportunity to learn and grow your career in Avivo.
- Increase your take-home pay with the option to salary package up to $18,550.
- Up to 8% Discount on Health Cover with HBF
- Access to over 2,500 unique offers such as discounts for gyms, healthy meals, activewear, supplements and more
- Mobile phone and laptop provided
- A supportive and inclusive team environment
Culture at Avivo
People enjoy working at Avivo because we value the different life experiences, skills, and backgrounds of our diverse workforce.
We encourage applications from people with disability, First Nations peoples, LGBTQIA+ and people from all culturally and linguistically diverse backgrounds.
To apply, attach your resume and cover letter
If you are shortlisted for an interview, we will notify you via email or by phone.
To find out more visit: www.avivo.org.au
The closing date for applications is Friday 5 July 2024
