Workspace Experience Associate (Flinders Street)

Are you ready to redefine your hospitality career? We're seeking a vibrant associate to energise our clubhouse operations!

About Hub Australia:
Hub Australia provides premium workspaces, business networks, and services across 15 locations in Sydney, Melbourne, Brisbane, Canberra and Adelaide.
Founded and headquartered in Melbourne, Hub has grown to become the largest privately-owned coworking operator in Australia, with over 150 staff and over 7000 members ranging from small business and government to non-profit and corporations.
Established in 2011, Hub is a Certified B-Corporation and the first coworking space in Australia to be certified Carbon Neutral with Climate Active. Hub is a fun, energetic, and dynamic environment with plenty of room for growth – as we continue to build the best place to create, share, and work with others, there’s a perfect place for you to grow with us
Are you an energetic and ambitious hospitality and/or customer service guru ready to pivot into the corporate world?
We’re looking for a spirited Workspace Experience Associate to energise our clubhouse! This role is an exceptional opportunity for those seeking a meaningful and dynamic career shift into a corporate environment while capitalising on their hospitality and customer service skills where no two days are the same! This role will be based in our Flinders Street Hub and there are currently two vacancies available - one with a focus on clubhouses and the other with our cafe operations! To foster teamwork and collaboration, you'll receive cross-training, enabling you to support one another!
What your day to day will look like (but not limited to!):

• As the welcoming face of our workspace, you'll create personalised experiences for members and guests.
• Manage day to day member and guests questions, enquiries, booking requests, mail etc. including in person and through the clubhouse email inbox promptly.
• Showcase your barista artistry by preparing a variety of beverages and managing the day-to-day operations of our cafe with flair and precision (If you don't know how - it's okay! we can train you!)
• Play a crucial role in organising and executing workplace events. From small meetings to larger gatherings, your involvement will ensure each event is a hit, marked by seamless execution and guest satisfaction.
• Conduct regular inventory checks for food, consumables, and clubhouse supplies. Your attention here ensures we’re always stocked and ready to meet our members' needs.
• Assist with aspects of our workspace's day-to-day operations such as opening and closing procedures and conducting space checks etc!

We're Looking For Someone Who:

• At least 2 years of experience in a customer-facing role, preferably in hospitality, retail, or a similar service-oriented sector.
• Strongly embodies a customer centric and hospitality-led mindset, adapting to the needs and preferences of guests to enhance their overall experience.
• Strong problem solving skills with a creative and pragmatic approach, always maintaining a positive and solution focused mindset in addressing challenges
• Exceptional interpersonal skills for engaging with members, staff, and external stakeholders.
• Proficient multitasking abilities, maintaining focus and productivity in a dynamic environment.
• A genuine passion for building relationships, with a strong ability to bring warmth to every interaction and effectively build rapport and foster strong relationships
• Bonus kudos if you can make a mean cup of coffee!

Why you should join us:

• Work life balance! Embrace the stability of Monday to Friday corporate hours, freeing your weekends for personal pursuits.
• Join ranks with some of Australia's top organisations, certified as a Great Place to Work™
• Contribute to a B Corp and certified carbon-neutral organisation, committed to making a positive impact on society and the environment
• Achieve a balanced lifestyle through our comprehensive wellness programme and lifestyle fund as well as birthday leave
• Expand your skills and career trajectory with our personalised training and professional development offerings
• Support to make a social and environmental impact with paid volunteer leave each year

Join Our Team!

If you're enthusiastic about transferring your hospitality and/or customer service skills to the corporate realm and eager to be part of a vibrant, forward-thinking team, we're excited to meet you.

Keen to join but don’t tick all the boxes? Apply Anyway!
We understand that skills and potential don't always fit neatly into a checklist. If you're passionate about this role but don't meet every single requirement, we still want to hear from you. Your unique experience and enthusiasm could be just what we're looking for!