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Complaint Resolution Officer jobs in Victoria

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COMPLAINTS RESOLUTION OFFICER

Manage end-to-end case management through inbound/outbound calls, emails, social media, and live chat. Recommend solutions aligned with policies to resolve queries promptly and enhance guest satisfaction. Utilise Salesforce to inp...

CompanyLaunch Recruitment
AddressAltona, VIC
CategoryGovernment & Defence
Date Posted 4 days ago See detail

Complaints Resolution Officer

Launch Recruitment

Altona, VIC

Manage end-to-end case management through inbound/outbound calls, emails, social media, and live chat. Recommend solutions aligned with policies to resolve queries promptly and enhance guest satisfaction. Utilise Salesforce to inp...

4 days ago seen See more...

Compensation Complaints Resolution Officer

Cbus Super

Melbourne, VIC

Manage a portfolio of internal dispute resolution (IDR) compensation-related complaints within legislative timeframes. Handle AFCA IDR complaints, preparing detailed submissions and responding to AFCA queries. Maintain regular, pr...

2 weeks ago seen See more...

Intake and Resolution Officer

Victorian Disability Worker Commission

Melbourne, VIC

Receive notifications and complaints about registered and unregistered disability workers by telephone, in writing or in person. Gather information to make objective assessments of complaints and determine the appropriate internal...

7 days ago seen See more...

Senior Dispute Resolution Officer

Gallagher Au

Melbourne, VIC

Undertaking all tasks associated with reconsiderations of your portfolio of Disputed Decisions with relation to Workers Compensation claims, such as preparing for conciliation conferences by conducting pre-conciliation analyses....

2 weeks ago seen See more...

Senior Dispute Resolution Officer

Gallagher Bassett

Melbourne, VIC

Grow with GB! Industry leader in providing career development opportunities . Flexible and hybrid working arrangements including Work from Home. Something for everyone - range of employee benefits, discounts and wellbeing programs...

2 weeks ago seen See more...

Senior Dispute Resolution Officer

Gallagher

Melbourne, VIC

Permanent

Grow with GB! Industry leader in providing career development opportunities. Flexible and hybrid working arrangements including Work from Home. Something for everyone - range of employee benefits, discounts and wellbeing programs....

3 weeks ago seen See more...

APS5 Complaints Officer

Hays Recruitment

Melbourne, VIC

Must be Australian Citizen. Amazing Career Progression within the APS. Learning and Development Support. Assessing and monitoring complaints and other regulatory intelligence.. Managing a caseload of complaints in connection with...

4 weeks ago seen

Senior Complaints Officer

Programmed Health Professionals

Melbourne, VIC

Strong analytical and problem-solving skills, the ability to assess and manage risk, work within legislative requirements, make impartial recommendations and access and use specialist advice when needed.Excellent written and verba...

a month ago seen See more...

Dispute Resolution Officer

Eml Group

Melbourne, VIC

Attend Conciliation conferences on behalf of EML and actively participate in conciliation conference to facilitate timely resolution of disputes. Engage with employee/employer representative prior to and after conciliation confere...

a month ago seen See more...

Engagement and Early Resolution Officer

Ibac

Melbourne, VIC

$74,000-83,000 per year

Act as IBAC's first point of contact with the community. Melbourne CBD with hybrid / flexible working arrangements. Full-time ongoing, VPS 3.1 $74,580 - $82,571 + super. Receive enquiries (verbal or written), complaints and notifi...

2 months ago seen See more...

APS 5 Complaints Officer

Hays Recruitment

Broadmeadows, VIC

Managing complaints and participant incidents, including assessing, recording, resolving and referring to as required.. Managing escalated complaints and ensuring strict deadlines are met.. Producing quality written correspondence...

2 months ago seen See more...

APS5 Complaints Officers New Release

Randstad

Geelong, VIC

Previous Complaints Experience. (eg. Telco, Energy, Government. Resilience and Efficiency. Government complaints experience a bonus.(Local, State, Federal)c. Outgoing, communications, ability to work with multiple stakeholders. Re...

2 months ago seen See more...

APS5 & 6 Complaints Officer – Ministerial and Parliamentary

Dfp Recruitment

Geelong, VIC

Leading and supporting team members to effectively manage complaints within expected timeframes. Managing complaints and participant incidents, including assessing, recording, resolving and referring as required. Managing escalate...

2 months ago seen See more...

APS5 Complaints Officer, Geelong

Hays Recruitment

Geelong, VIC

Geelong Based Federal Government Opportunity, 12 Month Temp Position Your new company Hays is the preferred supplier choice of Federal, State and Local Government organisations as well as leading employers in Health, Technology, I...

2 months ago seen See more...

APS5 Complaints Officer

Mcarthur

Melbourne, VIC

Assess and monitor complaints and regulatory intelligence aligned with the NDIS Act and Rules. Manage a caseload of complaints about NDIS supports and services, including complex matters and escalation. Identify trends and issues...

2 months ago seen See more...

APS5 Complaints Officers New Release

Randstad

Geelong, VIC

Previous Complaints Experience. (eg. Telco, Energy, Government. Resilience and Efficiency. Government complaints experience a bonus.(Local, State, Federal)c. Outgoing, communications, ability to work with multiple stakeholders. Re...

2 months ago seen See more...

APS5 Complaints Officer

Mcarthur

Melbourne, VIC

Assess and monitor complaints and regulatory intelligence aligned with the NDIS Act and Rules. Manage a caseload of complaints about NDIS supports and services, including complex matters and escalation. Identify trends and issues...

2 months ago seen See more...

Dispute Resolution Officer – Insurance

Australiansuper

Melbourne, VIC

Permanent

Management of your own caseload of EDR disputes and other complaint related activity. Manage insurance complaints demonstrating technical claims experience for handling complex disputes. Undertake detailed investigations and analy...

2 months ago seen See more...

Engagement and Early Resolution Officer

State Government Of Victoria

Melbourne, VIC

$74,580-90,558 per year

Act as IBAC's first point of contact with the community. Melbourne CBD with hybrid / flexible working arrangements. Full-time ongoing, VPS 3.1 $74,580 - $82,571 + super. Receive enquiries (verbal or written), complaints and notifi...

2 months ago seen See more...

Senior Solicitor, Litigation & Dispute Resolution - Victorian Government Solicitor's Office

Corrections Victoria

Melbourne, VIC

$106,534-128,897 per year

Unique opportunity to work at the heart of government and represent the State in a broad range of litigation across multiple jurisdictions. Exposure to interesting legal work and high profile/public issues. Friendly and supportive...

a month ago seen See more...

Senior Solicitor, Litigation & Dispute Resolution - Victorian Government Solicitor's Office

State Government Of Victoria

Melbourne, VIC

$106,534-128,897 per year

Unique opportunity to work at the heart of government and represent the State in a broad range of litigation across multiple jurisdictions. Exposure to interesting legal work and high profile/public issues. Friendly and supportive...

a month ago seen See more...

Ministerial Complaints / Compliance Officer

Chandler Macleod Group

Geelong, VIC

Managing complaints coming into the agency. Assessing, recording, resolving and referring as required. Managing escalated complaints and working to strict deadlines. Drafting and sending high quality written correspondence. Coordi...

2 months ago seen See more...

Aboriginal Complaints Support Officer (VPSG4)

Victoria Police

Melbourne, VIC

Maintain contemporary knowledge of ongoing and present-day themes and issues that impact Aboriginal and Torres Strait Islander people including legislation, Victoria Police policies, procedures and delivery practises. Provide stra...

2 months ago seen See more...

Intake and Resolution Support Officer

Victorian Disability Worker Commission

Melbourne, VIC

Receive notifications and complaints about registered and unregistered disability workers by telephone, in writing or in person. Under direction, gather information to make objective assessments of complaints and determine the app...

2 months ago seen See more...

Complaints Management Complaints Officers (APS5&6)

Chandler Macleod Group

Broadmeadows, VIC

Managing complaints and participant incidents, including assessing, recording, resolving, and referring as required. Managing escalated complaints and ensuring strict deadlines are met. Producing quality written correspondence for...

2 months ago seen See more...

Ministerial Complaints / Compliance Officer

Chandler Macleod Group

Geelong, VIC

Managing complaints coming into the agency. Assessing, recording, resolving and referring as required. Managing escalated complaints and working to strict deadlines. Drafting and sending high quality written correspondence. Coordi...

2 months ago seen See more...

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