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COMPLAINTS RESOLUTION OFFICER

Manage end-to-end case management through inbound/outbound calls, emails, social media, and live chat. Recommend solutions aligned with policies to resolve queries promptly and enhance guest satisfaction. Utilise Salesforce to inp...

CompanyLaunch Recruitment
AddressAltona, VIC
CategoryGovernment & Defence
Date Posted 4 days ago See detail

Complaints Resolution Officer

Launch Recruitment

Altona, VIC

Manage end-to-end case management through inbound/outbound calls, emails, social media, and live chat. Recommend solutions aligned with policies to resolve queries promptly and enhance guest satisfaction. Utilise Salesforce to inp...

4 days ago seen See more...

Compensation Complaints Resolution Officer

Cbus Super

Melbourne, VIC

Manage a portfolio of internal dispute resolution (IDR) compensation-related complaints within legislative timeframes. Handle AFCA IDR complaints, preparing detailed submissions and responding to AFCA queries. Maintain regular, pr...

2 weeks ago seen See more...

Customer Service & Administration Officer/Complaints & Resolution Officer (Pool)

Department Of Transport Wa

Innaloo, WA

Exemplify personal integrity and self-awareness. Cultivate strong, productive working relationships and partnerships. Communicate and influence at a senior level with a range of stakeholders including industry and government bodie...

4 weeks ago seen See more...

Assistant Complaints Officer

Government Of Western Australia

Cannington, WA

$79,156-84,977 per year

Ability to interpret and apply legislation. Ability to identify solutions to routine administrative problems. Proficient computer skills including a working knowledge of databases, spreadsheets and word processing....

3 days ago seen See more...

National Customer Resolution Officer

Veolia

Gosford, NSW

Flexible working arrangements. Genuine career development opportunities. Work for a global leader in environmental sustainability. Receive and investigate customer invoice disputes striving to provide appropriate resolutions and e...

5 days ago seen See more...

APS 4 - Complaints Officer

Australian Department Of Social Services

Australian Capital Territory

National Office, Tuggeranong. completing tasks of moderate complexity independently, and exercising judgment in line with departmental policies and procedures. managing correspondence effectively, adhering to DSS policies, task c...

5 days ago seen See more...

Complaints Officer

Australian Department Of Social Services

Greenway, ACT

completing tasks of moderate complexity independently, and exercising judgment in line with departmental policies and procedures. managing correspondence effectively, adhering to DSS policies, task cards, Standard Operating Proce...

6 days ago seen See more...

Intake and Resolution Officer

Victorian Disability Worker Commission

Melbourne, VIC

Receive notifications and complaints about registered and unregistered disability workers by telephone, in writing or in person. Gather information to make objective assessments of complaints and determine the appropriate internal...

7 days ago seen See more...

Senior Family Dispute Resolution Prac / Family Law Pathways Network Officer

Centacare North Queensland

Townsville, QLD

SCHADS 6Salary. Contract back-fill position - 6 month contract. Great NFP Salary Sacrifice options available to reduce your taxable salary by $15,900 p.a. with Eziway Salary Packaging. 5 Weeks Annual Leave + 17.5% leave loading....

6 days ago seen See more...

Senior Dispute Resolution Officer

Gallagher Au

Melbourne, VIC

Undertaking all tasks associated with reconsiderations of your portfolio of Disputed Decisions with relation to Workers Compensation claims, such as preparing for conciliation conferences by conducting pre-conciliation analyses....

2 weeks ago seen See more...

Senior Dispute Resolution Officer

Gallagher Bassett

Melbourne, VIC

Grow with GB! Industry leader in providing career development opportunities . Flexible and hybrid working arrangements including Work from Home. Something for everyone - range of employee benefits, discounts and wellbeing programs...

2 weeks ago seen See more...

Senior Dispute Resolution Officer

Gallagher

Melbourne, VIC

Permanent

Grow with GB! Industry leader in providing career development opportunities. Flexible and hybrid working arrangements including Work from Home. Something for everyone - range of employee benefits, discounts and wellbeing programs....

3 weeks ago seen See more...

APS5 Complaints Officer

Hays Recruitment

Melbourne, VIC

Must be Australian Citizen. Amazing Career Progression within the APS. Learning and Development Support. Assessing and monitoring complaints and other regulatory intelligence.. Managing a caseload of complaints in connection with...

4 weeks ago seen

Complaints Officers

Randstad

Brisbane, QLD

Due to overwhelming demand across the public sector for Complaints Officers, we are seeking expressions of interest from candidates looking to work within a Federal Government department assisting with incoming complaints and inci...

4 weeks ago seen See more...

Policy and Complaints Coordination Officer

Halcyon Knights

Northgate, QLD

Coordinate, conduct and assist in researching and analysing policy issues. Work with a team to develop evidence-based policy solutions. Manage multiple projects, meet deadlines and liaise with policy content owners. Review and dra...

3 weeks ago seen

Engagement & Complaints Officer

Nsw Department Of Customer Service

Sydney, NSW

This is an exciting opportunity to manage complex complaints within a regulatory focussed environment, assisting consumers and traders understand their rights and responsibilities under legislation administered by NSW Fair Trading...

4 weeks ago seen See more...

Senior Dispute Resolution Officer - Bank

Suncorp

Australia

Permanent

Apply comprehensive knowledge of banking industry standards, legal principles, internal policies, and EDR scheme approaches to analyse and determine appropriate actions on disputes received via the EDR scheme. Correspond and commu...

4 weeks ago seen

Complaints Officer

Synergy

Perth, WA

Permanent

Central point of contact for escalated customer issues for internal and external customers. Responsible for the investigation and management of complaints and escalated complaints, ensuring high standards of customer service, reco...

4 weeks ago seen

Compliance & Complaints Officer

Talent Web Recruitment

Brisbane, QLD

Investigate and resolve complaints through phone and written communication in a timely and empathetic manner. Prepare and submit ASIC Complaint reports. Assist in developing compliance processes and provide advice on regulatory ma...

a month ago seen See more...

Senior Complaints Officer

Programmed Health Professionals

Melbourne, VIC

Strong analytical and problem-solving skills, the ability to assess and manage risk, work within legislative requirements, make impartial recommendations and access and use specialist advice when needed.Excellent written and verba...

a month ago seen See more...

Dispute Resolution Officer

Eml Group

Melbourne, VIC

Attend Conciliation conferences on behalf of EML and actively participate in conciliation conference to facilitate timely resolution of disputes. Engage with employee/employer representative prior to and after conciliation confere...

a month ago seen See more...

Compliance/Complaints Officer

Australian Warranty Network

Tanah Merah, QLD

Investigate complaints for internal dispute resolution. Complaint handling via phone and in writing. Respond and resolve within time frames in an empathetic manner. Submission of ASIC Complaint reports. Assist in the development o...

a month ago seen See more...

Principal Resolution Officer

Queensland Government

Brisbane, QLD

Permanent

Assist the Senior Lead, Claims Approval, in managing the day-to-day operations of the team. This will include:. Assisting in monitoring and reporting on team and case management performance;. Provide advice and feedback to staff w...

2 months ago seen See more...

Complaints Resolution Analyst

American Express

Sydney, NSW

Permanent

Logging into WDE (phone system) to be available to make calls and take incoming calls. Reviewing your work queue for any new cases and due dates. Research/investigate and resolve complaints. Write letter responses to incoming comp...

2 months ago seen See more...

Engagement and Early Resolution Officer

Ibac

Melbourne, VIC

$74,000-83,000 per year

Act as IBAC's first point of contact with the community. Melbourne CBD with hybrid / flexible working arrangements. Full-time ongoing, VPS 3.1 $74,580 - $82,571 + super. Receive enquiries (verbal or written), complaints and notifi...

2 months ago seen See more...

APS 5 Complaints Officer

Hays Recruitment

Broadmeadows, VIC

Managing complaints and participant incidents, including assessing, recording, resolving and referring to as required.. Managing escalated complaints and ensuring strict deadlines are met.. Producing quality written correspondence...

2 months ago seen See more...

APS5 Complaints Officers New Release

Randstad

Geelong, VIC

Previous Complaints Experience. (eg. Telco, Energy, Government. Resilience and Efficiency. Government complaints experience a bonus.(Local, State, Federal)c. Outgoing, communications, ability to work with multiple stakeholders. Re...

2 months ago seen See more...

APS5 & 6 Complaints Officer – Ministerial and Parliamentary

Dfp Recruitment

Geelong, VIC

Leading and supporting team members to effectively manage complaints within expected timeframes. Managing complaints and participant incidents, including assessing, recording, resolving and referring as required. Managing escalate...

2 months ago seen See more...

APS5 Complaints Officer, Geelong

Hays Recruitment

Geelong, VIC

Geelong Based Federal Government Opportunity, 12 Month Temp Position Your new company Hays is the preferred supplier choice of Federal, State and Local Government organisations as well as leading employers in Health, Technology, I...

2 months ago seen See more...

APS5 Complaints Officers

Chandler Macleod Group

Hobart, TAS

Assessing and monitoring complaints or reportable incidents and other regulatory intelligence. Managing a caseload of complaints or reportable incidents. Assessing and escalating cases for investigation and other action. Developin...

2 months ago seen See more...

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