Address Geelong Based Federal Government Opportunity, 12 Month Temp Position Your new company
Hays is the preferred supplier choice of Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Geelong. I am partnered with a Federal Government Agency, in the heart of Geelong to recruit an APS5 Complaints Officer for a 12-month, full-time temporary assignment with the potential to extend. Want to work from home on occasion? This job may just be the one for you!
Your new role
As the APS5 Complaints Officer, you will work from both the Geelong National Head Office and from the comfort of your own home. The APS5 Complaints Officer will have a high level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of matters to resolve moderately complex to complex enquiries.
Responsibilities may include:
Managing complaints and participant incidents, including assessing, recording, resolving and referring as required.
Managing escalated complaints and ensuring strict deadlines are met.
Producing quality written correspondence for a range of audiences, including formal responses for the Minister.
Coordinating correspondence, briefing and reporting functions for the Complaints Team.
Supporting the Complaints Team to resolve day to day operations issues and assist in achieving the branch's strategic objectives.
What you'll need to succeed
To succeed as the APS5 Complaints Officer, you will need:
Excellent communication skills, both written and verbal
Demonstrated experience working autonomously
Demonstrated experience analysing and interpreting information
IT proficiency, especially MS Office and Customer Record Management (CRM's)
Experience in case management, complaint handling or customer relation roles is ideal
Government experience is desired
Experience working a MP Office, Parl Min Branch within Government
Previous experience in a complaints or compliance role
Resilient, flexible, organised, attention to detail, empathetic, high analytical skill
Participant/Complaints Phone contact is mandatory
Australian Citizenship
What you'll get in return
Through Hays, this role offers you an hourly rate of $55.24 + super, an opportunity to progress your career with this Federal Government Agency, WFH flexibility and:
Weekly pay cycles
Nominated choice of superannuation fund
Online time sheet submission and approval
No hidden costs or payroll deductions for our services
No invoicing required for Pty Ltd holders
Regular contact with consultants throughout the duration of your assignment
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV
Rebecca Hillbrick - Senior Recruitment Consultant
E: ***************@hays.com.au Please click here to apply.
