APS 5 Complaints Officer

Your new company

A Federal Government Agency that plays an integral part in supporting disadvantaged communities all across Australia. They have an amazing team made up of people who have a passion for helping and improving the lives of others.

Your new role

This position will be required to undertake technical, research, policy and analysis activities and tasks using available information where options are not always evident. You will be responsible for:

• Managing complaints and participant incidents, including assessing, recording, resolving and referring to as required.
  
• Managing escalated complaints and ensuring strict deadlines are met.
  
• Producing quality written correspondence for a range of audiences, including formal responses for the Minister.
  
• Coordinating correspondence, briefing and reporting functions for the Complaints Team.
  
• Supporting the Complaints Team to resolve day to day operations issues and assist in achieving the branch's strategic objectives.
  

What you'll need to succeed

This role requires someone with experience in complaints management in the past and has experience managing their own caseload. You'll also need:

• A strong work ethic and passion for helping others
  
• The ability to think critically and come up with solutions independently
  
• Contribute new ideas to improve efficiency
  
• Previous experience in a role with stakeholder management
  
• Exceptional communication skills, both written and verbal
  

What you'll get in return

Working for this organisation has a range of benefits including:

• Flexible working conditions
  
• Above market hourly rate of $55.24
  
• Extremely supportive team
  
• Work-life balance is encouraged by your peers and management.
  
• Being part of an organisation that makes a massive difference in peoples' lives

What you need to do now

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from a diverse background to apply. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact Tim Greaves at ***********@hays.com.au.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.