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Customer Strategy Lead jobs in Victoria

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CUSTOMER SERVICE & ADMIN TEAM LEAD

Customer service leadership and strategic direction. Establishing core process documents to ensure accurate and consistent assistance to customers. Establishing training process and standards to ensure all team members have the ap...

CompanyTrue Rewards
AddressKensington, VIC
CategoryCustomer Service
Date Posted a month ago See detail

Customer Service & Admin Team Lead

True Rewards

Kensington, VIC

Customer service leadership and strategic direction. Establishing core process documents to ensure accurate and consistent assistance to customers. Establishing training process and standards to ensure all team members have the ap...

a month ago seen See more...

Customer Support Team Lead

Xplor

Melbourne, VIC

$80,000-86,000 per year

Manage a small offshore & regional team of Customer Support advisors in the delivery of software customer service. Collaborate with engineering peers to provide customer resolutions within agreed SLAs, advocating customer needs to...

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Academic Lead, Mental Health Strategy

The University Of Melbourne

Parkville, VIC

$140,433-161,926 per year

Lead development and implementation of Mental Health education programs. Aligns with Victoria's Mental Health System recommendations, fostering comprehensive care. Salary packaging, subsidised health and wellbeing services, fitnes...

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Strategy, Impact Reporting and Governance Lead

Monash University

Melbourne, VIC

$131,473-139,551 per year

Amplify your impact at a world top 50 University. Join our inclusive, collaborative community. Be surrounded by extraordinary ideas - and the people who discover them. Craft Our Strategic Vision: Lead the development and execution...

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Strategy and Engagement Lead

City Of Melbourne

Melbourne, VIC

$138,183-155,523 per year

Energised and innovative team! Contract until May 2025. $138,183 - $155,523 (dependent on skills and experience) + 11% Superannuation. Degree and/or equivalent qualification in strategic planning, communications, design or engagem...

2 months ago seen See more...

Lead Pharmacist - Medicines Strategy

Western Health

Caroline Springs, VIC

Temporary

Have excellent communication skills. Have experience leading and managing a pharmacy team. Have significant experience as a registered pharmacist. Successfully work in a dynamic environment. Need good time management skills. Have...

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Lead, Customer Relations

Iag

Melbourne, VIC

Two to three years Alternative Dispute Resolution Experience at a Financial Firm including exposure to the AFCA complaints process. We're passionate about social issues, walk the talk on sustainability and strive to do more than...

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Customer Service Team Lead (Roadside Assistance)

Racv

Noble Park North, VIC

Drive a customer experience-first approach across all touchpoints and channels. Maintain strong and lasting member/customer relationships through timely inbound contact initiatives. Deliver all departmental KPIs, achieving deadli...

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Customer Service Team Lead

Nextdc Limited

Melbourne, VIC

First-line people management across multiple sites regular 1:1s, constructive feedback, identifying and resolving any performance issues, performance reviews, etc.. Manage last minute shift changes, sourcing solutions to cover...

2 months ago seen See more...

Planning Lead - Customer Service

Ticketmaster

Collingwood, VIC

Use statistical models to create daily / weekly / monthly contact centre forecasts using inputs from multiple sources to ensure staffing levels are optimal in order to meet all SLA requirements.. You will be the direct line manag...

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customer Service Team Lead (Roadside Assistance)

Racv

Noble Park, VIC

Melbourne, Victoria | RACV Noble Park Office. Ultimate work-life balance with our enticing hybrid model. Don't miss out! Applications close 10th May 2024. Drive a customer experience-first approach across all touchpoints and chann...

2 months ago seen See more...

Customer Service Team Lead - Life & Super Contact Centre

Australian Unity

Melbourne, VIC

Oversee, lead and mentor a team of 10 FTE in the daily service of Life & Super Client and Adviser Contact centres. Lead and motivate the team to drive execution against agreed targets and objectives and ensure that SLA's /KPIs are...

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Lead, Customer Relations

Iag

Melbourne, VIC

Two to three years Alternative Dispute Resolution Experience at a Financial Firm including exposure to the AFCA complaints process. We chat over coffee with customers,advocate for them in the corridors of Parliament andback...

2 months ago seen See more...

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