AddressReady to ignite your passion for developing people and engaging with our brand?
Check out this role where you'll be leading the Customer Service team for our Iconic Roadside Assistance division with a strong emphasis on empathy. Being, the driving force behind creating meaningful experiences for customers and members.
At RACV, we know every interaction matters, and that's where you come in! Your skills will be key in building strong connections between our brand, the community, and the members, making sure we exceed their expectations and deliver on our brand promise!
A day in the life
This is a solution focused, multi-facetted role that will:
- Drive a customer experience-first approach across all touchpoints and channels.
- Maintain strong and lasting member/customer relationships through timely inbound contact initiatives.
- Deliver all departmental KPI’s, achieving deadlines, set targets and objectives to ensure delivery on our Brand Promise.
- Continuously review processes and procedures to gain valuable insights to internal stakeholders for staff coaching and training programs based on member/customer feedback.
About You
With your demonstrated professionalism, energy, and leadership, you'll thrive in this fast-paced role. A customer-centric culture enthusiast, you'll champion an engaging environment.
Collaborative, with exceptional communication and relationship skills, you're dedicated to delivering outstanding outcomes and unforgettable customer experiences.
Every interaction will be a chance to shine and make a difference. Embrace this exciting journey and create lasting impressions!
We’re looking for
To be successful in this role, you will possess:
- Minimum Year 12 education + 3 years operational management in Contact Centre/Customer Service, incl. team management.
- Leadership experience, leading high-performing teams.
- Change Management experience, Implementing successful strategies.
- Professional Communication, effective in various mediums.
- Customer Service Excellence, in delivering outstanding service.
- Experience with team coaching and supporting staff development.
- Total performance management, assisting/achieving KPI targets.
What we provide:
Unlock the ultimate work-life balance with our enticing hybrid model. As a full-time Shift Rotation Team Manager, you'll enjoy 3-day weekends every 3 weeks, plus 5 weeks of annual leave to recharge and relax.
It's time to embrace a dynamic career that offers both flexibility and rewarding perks. Join us now and elevate your professional journey! Work from home or at our Noble Park office, the choice is yours!
Our Noble Park office includes:
- Free Parking
- Employee access to our gym
- Onsite Cafe and Barista Made Coffee
Applications close 10th May 2024, Apply Now!
