Aboriginal Tenancy Officer

Aboriginal Tenancy Officer - Orange | Birribee Housing

Are you keen to be involved in improving Aboriginal housing outcomes?
Be part of a team that is enthusiastic, dynamic, and passionate!
Attractive salary plus superannuation and access to salary packaging

Birribee Housing, is an Aboriginal Community Controlled housing provider wholly owned by the NSW Aboriginal Land Council. A community-driven organisation committed to providing safe, secure, and culturally appropriate housing for Aboriginal people to practice self-determination and meet their social, cultural and economic needs.

Birribee Housing offers staff: 

• Competitive salary depending on skills and experience in accordance with the Social, Community, Home Care and Disability Services Award 
• Access to salary packaging
• Focus on Health and Well Being with flexible working conditions.
• Opportunities for professional development and training
• Access to free, confidential employee assistance program (EAP).

About the Opportunity

• Permanent ongoing role
• Full-time work week (38 hours)
• Based in Orange

The Aboriginal Tenancy Officer will be responsible for managing and overseeing various aspects of Tenancy Management within Birribee Housing. You will be a strong communicator with a commitment to delivering excellent customer and culturally safe services to Aboriginal people. You have demonstrated experience in all aspects of social housing tenancy management. You understand the challenges faced by people needing housing assistance and have a good knowledge of local supports. You will thrive in a start-up environment with a significant workload, be strongly committed to working as a member of a team while being self-motivated and able to work independently. Applying your excellent organisational skills is a strong feature of your approach to work. You easily adapt to new contexts and have a strong commitment to social justice principles. 

Key areas of responsibility include:

• Tenancy management including tenancy sign-ups 
• Conduct regular inspections of rental properties including periodic, ingoing and outgoing inspections
• Arrears management including supporting and referring tenants to other community organisations to assist them in reducing their debt
• Managing anti-social behaviour and other breach of tenancy issues (other than rental and non-rental arrears)
• Work collaboratively with tenants facing financial challenges, offering support and implementing feasible payment plans to ensure sustainable tenancies.
• Building and maintaining relationships with key support providers and making referrals to other services where appropriate
• Representing Birribee Housing at the NSW Civil and Administrative Tribunal (NCAT) as required
• Encourage tenant participation in community events and initiatives, fostering a sense of belonging and community engagement.

Who we are looking for:

The ideal candidate will have:

• Aboriginality – your employer considers Aboriginality a genuine occupational qualification for the role in accordance with the Anti-Discrimination Act (s.14(d))
• Demonstrated experience and/or understanding of the social housing sector. 
• Experience in social housing tenancy management with sound understanding of the NSW Residential Tenancies Act, 2010
• Demonstrated understanding of effective arrears management practices
• Good negotiation and conflict resolution skills, with the ability to liaise with several stakeholders. 
• Ability to develop and maintain effective partnerships with identified support agencies and community services.
• Empathy towards the challenges faced by people needing housing assistance.
• Knowledge and understanding of the cultural practices, values and issues that currently affect Aboriginal peoples in NSW
• Demonstrated ability to work under pressure and plan workloads effectively.

You will also need:

• A valid National Police Check (less than six (6) months old) 
• A current driver’s license valid in the state of NSW 

We actively encourage individuals from diverse backgrounds, including those from Aboriginal and Torres Strait Islander backgrounds to apply, as we are committed to fostering an inclusive and representative environment where everyone's unique perspectives contribute to our collective success. Join us in making a positive impact on the lives of our community members. 

Contact

To request a copy of the full position description or to make any other enquiries, please contact Ashley, Housing Services Lead at ******@birribee.org.au or phone 1800 2477 4233 or 0418 778 ***.