Academic And Admin Support Officer – Apex Australia Higher Education

Apex Australia Higher Education

2 Part positions – one each for our campuses in:

• Sydney
• Melbourne

Who we are:

Apex Australia Higher Education (AHE) is an emerging, industry focused private provider of Higher Education for international and domestic students in Australia.

Apex Australia Higher Education is a non self-accrediting Institute of Higher Education, registered with the Australian Government’s Tertiary Education Quality and Standards Agency (TEQSA) to deliver undergraduate and postgraduate course in business and information systems. Apex is listed on the Commonwealth Register for Institutions and Courses for Overseas Students (CRICOS).

About the Role:

Reporting to the Registrar, and working with the Dean/Course Coordinators, the Academic and Admin Support Officer (AASO) provides a first point of contact for enrolled students and is responsible for supporting students with any issues that may impact on a student’s Academic and well-being at AHE. The AASO provides academic support for students to help students enhance their oral and written communication skills and plays a key role in educating students about referencing, academic integrity, and accessing relevant information. The AASO also manages the day-today academic administration operations and needs of academic staff and students. This role focuses on helping students excel academically, and also assisting the academic staff to ensure all aspects of the students’ learning experience runs smoothly.

Duties and Responsibilities

Oral and Written Communication:

• Work with students and run training sessions to improve students' oral and written communication skills.
• Provide guidance on incorporating proper referencing and citation within written assignments, including teaching students how to use citation styles correctly.
• Educate students on the consequences of plagiarism and appropriate use of GenAI technologies and how to avoid it through proper research and citation practices.

Academic Support:

• Provide individual and group academic advising to students, creating academic plans, and monitoring their progress towards degree completion.
• Conduct regular check-ins with students to assess their academic performance, identify areas for improvement, and provide guidance and resources for academic success.
• Guide students in understanding academic integrity principles and developing skills to maintain ethical practices in their coursework.

Administration 

• Manage day-to-day operations and act as the primary point of contact for all program academic administration
• Provide support to all pre-enrolment and enrolment activities 
• Liaise with Faculty to ensure smooth delivery of courses and escalate any concerns/issues to the Dean.
• Providing Academic and non-academic advice and support to students by assisting them with accessing resources, submitting their assessments, communicating with teaching staff, and managing their study needs  
• Facilitate distribution of course related materials and communication of marks and grades when finalised
• Administer examination and assessment processes throughout the academic year
• Any other relevant and reasonable activities as directed by the Registrar, senior AHE executive staff and/or CEO

Qualifications and Experience

• Tertiary qualifications in a relevant discipline and experience in a related role within Higher Education industry 
• Demonstrated experience in the development and provision of supports to students
• Experience with Australian government regulatory requirements related to international education
• Experience in providing Academic and non-academic advice and support to students
• Demonstrated experience in student support and Administrative roles 
• Exceptional time management and effective communication abilities.
• Proficient in IT, possessing extensive knowledge and expertise in Microsoft Office  and related student administration systems
• Flexible and open to acquiring new skills and responsibilities.
• Able to prioritse tasks, meet deadlines, and perform well under pressure

Apply 

If you are interested, apply via Seek or submit a copy of your resume and a cover letter by emailing  **@apexaustralia.edu.au

All correspondence will be treated in confidence and only shortlisted candidates will be contacted for the next stage of the recruitment process.