Academy Receptionist

POSITION PURPOSE                                                                                                                              

Queensland Ballet Academy’s Receptionist is integral in supporting the Company’s three sites: one vision approach as the front face of the organisation, ensuring the smooth and efficient running of the front desk area which includes the provision of exceptional customer service both in person and over the phone. 

This position is based at the Queensland Ballet Academy in Kelvin Grove, reporting through to the Head of Academy Operations to provide a high-quality customer experience for students, parents, event participants, visitors and staff members.

ABOUT QUEENSLAND BALLET 

Queensland Ballet is a vibrant, creative company which connects people and dance across Queensland. We offer a program of world-class productions of the best classical ballets and inspired contemporary dance works. The Company engages renowned choreographers and designers from around the world and nurtures emerging local talent by presenting exciting new works in an intimate studio series. With a culture of creativity and collaboration, complemented by an active program of engagement with our communities, Queensland Ballet has become the central hub for dance in the State. Our dancers are acclaimed for the technical excellence and versatility, and our annual program offers diversity in style, audience focus and geographic reach, with up to 100 performances in Brisbane and tours to regional Queensland. 

When we open our doors, we welcome home all in our community. Our three homes form the foundations of our Artistic, Academy and Community pillars. We have designed each home with people at heart.

Thomas Dixon Centre — our headquarters and home to our artists and arts workers. The facilities at Queensland Ballet's home in Thomas Dixon Centre in Brisbane’s West End allow the Company to offer a full range of training and community access programs, including public dance classes. 

Queensland Ballet Academy — home to our arts students and teachers. We are committed to providing a pathway for young talent through the Queensland Ballet Academy. Queensland Ballet is dedicated to the pursuit of artistic excellence, dance education and innovative presentation of classical repertoire.

Roy and Nola Thompson Production Centre — will be home to our arts makers. With bold and confident ambitions for the future, we proudly build upon the legacy of many creative and gifted artists who have been part of the Company’s rich history since 1960 as we continue to create magic and enrich lives with the development of Queensland Ballet’s Production Centre.    

OUR VALUES AND PRINCIPLES OF COMMITMENT

With bold intentions to be unconstrained we will create magic and enrich lives by delivering across four core pillars: Artistic, Academy, Arts for All and Cultural Spaces.

Influenced by five core values and our principles of commitment, all that we do and all that we will remain true to the four core pillars.

1. Brilliance: We are world class in all that we do – we inspire excellence on stage, in studio, in business and in community. 

2. Creativity: We are creative in every endeavour – we nurture our artform, artists, students and arts workers by exploring possibilities and responding to opportunities with agility.

3. Passion: With Queensland in our hearts – we celebrate our diversity, our heritage and our love of the artform through heartfelt connections. 

4. Wellbeing: We promote wellness across society – we pledge to make a positive impact across all dimensions of wellbeing; social, cultural, emotional, physical, environmental and intellectual.

5. Integrity: We commit to Sustainable practice – we foster a culture of ethical behaviour that is anchored in community, integrity and legacy.

To be successful in this position we are looking for someone who is solution and, 

REPORTING

Reports to the Head of Academy Operations.

Works closely with the Academy Business team, as well as other Queensland Ballet Academy and Company staff.

RESPONSIBILITIES 

General

• Act as the first point of contact for the Academy, providing exceptional customer service.
• Receive visitors, students and event participants to the building.
• Ensure visitors are correctly registered, meet the Department of Education’s mandatory child safety training requirements and follow COVID Safe regulations upon entry. 
• Monitor student arrivals and departures, providing rigorous supervision, overseeing and recording sign in and out processes in consultation with the Admissions and Wellbeing Manager.
• Manage incoming phone calls appropriately and efficiently.
• Manage the Academy’s absence and other email inboxes, responding and/or forwarding as appropriate.
• Coordinate and register all physical mail, couriers, and deliveries (incoming and outgoing).
• Ensure adequate stationery and consumable stock levels.
• Manage usage and preparedness of the building’s meeting spaces for meetings, interviews etc.
• Assist the Academy Business team with general administrative duties as required.
• General reception area/foyer closing procedures.

Other:

• Contribute to the maintenance of the QB Academy’s enrolment management system and other data management processes, ensuring validity, privacy and accuracy of data.
• Undertake assorted general duties associated with programs, productions and events as required.
• Process EFTPOS payments for various programs, events or merchandise.
• Provide support to Front of House and Facilities staff.
• Perform other Front of House, box office or chaperoning duties, on and off site, as required.
• Assist with communications, planning and management of student excursions and visits by Guest Academy and external scholarship students.
• Monitor and manage lost property.
• Manage student lockers.
• Assist the emergency warden in the event of an emergency (fire, lockdown, security breach, first aid).
• Conduct self-directed learning to ensure you have comprehensive and current knowledge about all Queensland Ballet Academy programs, events and activities, to accurately answer or direct all enquiries.

KEY CRITERIA

1. Demonstrated organisational and time management skills, comfortable working with a high degree of responsibility, flexibility, and adaptability in a dynamic, fast-paced, and collaborative environment.
2. Demonstrated highly developed written and oral skills with excellent attention to detail.
3. Ability to work effectively as a team member, possessing high level of interpersonal skills and exceptional administration skills to enable ease of negotiation, collaboration and problem solving with a range of internal and external stakeholders.
4. Solutions focused with a demonstrated ability to remain calm and responsive to perform under pressure to meet deadlines without compromising quality outcomes. 
5. Demonstrated experience using databases, scheduling programs, rostering, venue management programs and general Microsoft Office packages to enable activities to be planned, prioritised and executed in a manner that ensures accuracy, and efficiency.

DESIRABLE CRITERIA

1. Previous experience working with children and/or in an educational setting.
2. Previous experience working within an arts organisation.

GENERAL INFORMATION

Recreation Leave 
20 working days per year (pro rata)

Personal/Carer’s Leave 
Ten working days per year (pro rata)

Probationary Period 
Six months from commencement.

Hours of Work 
Nominally, 38 hours per week Monday to Friday between the hours of 10.30am and 6.30pm.  The appointee may also be required shift their rostered hours to cover some early starts, evening or weekend hours.

Salary 
Salary will be negotiated with preferred candidate. Superannuation is paid into the superannuation fund of your choice, currently at the rate of 10.5%.

Benefits

Queensland Ballet provides a supportive and collaborative team environment combined with the opportunity to play an integral role in a dynamic and progressive organisation that is paving the way for the future of Ballet in Queensland. Our employees have access to weekly dance classes and various other health and well-being initiatives.

Mandatory Requirements

The successful candidate must have, or be able to obtain, a Blue Card and positive Queensland Police Check. 

APPLICATION PROCESS

To apply for this position please forward a covering letter, current resume and one page statement addressing the key criteria to Candice Sheldon, Head of Human Resources via email: joinus@queenslandballet.com.au.

Applications close 9:00am, Monday 10th October 2022. Applications received after this time may not be considered. Unsuccessful candidates will be notified via email on completion of the recruitment process.

For further information or for a confidential discussion please contact Human Resources on (07) 3013 6666. We respectfully advise that no agency applications will be considered at this time.

Queensland Ballet acknowledges the traditional custodians of the land on which we work and perform. Long before we performed on this land, it played host to the dance expression of our First Peoples. We pay our respects to their Elders – past, present and emerging – and acknowledge the valuable contribution they have made and continue to make to the cultural landscape of this country. To reflect the diversity of the communities and people with whom we engage, we seek to hire a workforce that is both representative and diverse. With a focus on inclusion, accessibility, and flexibility, we are committed to supporting you in your career with Queensland Ballet.

Queensland Ballet is committed to providing an inclusive and child safe environment that is free from Workplace Harassment, Sexual Harassment and Bullying. Our robust human resources, recruitment and vetting practices are adhered to during the application and interviewing process. Certain roles may require that we carry out working with children, police records and reference checks to ensure that we are recruiting the right people.