AddressThe Role
ACCESS Programs provides Employee Assistance Program (EAP) counselling, critical incident response, consultancy and training to a diverse range of organisations and individuals. Services are provided on a fee for service basis.
The ACCESS Coordinator sits within the ACCESS Programs and works closely with the ACCESS Manager to provide essential administrative support to service delivery. The ACCESS Coordinator will be responsible for some reporting requirements, coordination of billing for the program and some interim contract management.
The following key responsibilities will ensure you contribute to the program meeting its objectives.
- Regular reporting and data extraction in accordance with contract agreements.
- Manage and create data repositories in collaboration with software solutions to meet program initiatives.
- Regular data analysis and troubleshooting of CRM systems.
- Preparing confidential, sensitive documentation with a high level of accuracy and attention to detail (e.g. Client organisation contracts and documentation)
- Assist in work-flowing and invoicing of all clinical responses (e.g., CI/Onsite Support)
- Maintenance of staff memberships and accreditations in accordance with contract requirements.
The successful candidate will be a self-starter, pro-active, with the ability to be able to multi-task and work effectively.
See attached position description for full details.
What you need to bring
Essential
- Outgoing, friendly personality with the ability to relate to and communicate with people from all different cultures, including young children, parents and staff
- Demonstrate experience in providing a broad range of administration skills with excellent attention to detail
- Clear and confident communication skills
- Experience working in the fee-for-service model
- Experience using systems to generate essential reports for external clients/funders
- Ability to work effectively within a multi-faceted team environment along with proven ability to work independently
- Well-developed time management and organisational skills with the ability to prioritise
- Excellent computer literacy including Microsoft Office Suite
- Valid Department of Human Services (DHS) Working with Children Check.
- Ability to work additional outside of traditional work hours as outlined in your contract when required
Desirable
- Experience using Penelope electronic client management system
- Experience working in the non-for-profit or community services sector
- Understanding of contract management
- First Aid certificate
What's in it for you
- SCHCADS Award 2010 Level 4, $41.52 per hour + super
- Full-time, ongoing position
- Generous salary packaging to help increase your take home pay
- Meal and entertainment card option available
- Experienced, well-qualified and professional team
- Quality accredited and reputable organisation
- Ongoing training and development opportunities
- Access to our Employee Assistance Program (EAP)
- 6 weeks parental leave for primary carer and 2 weeks for secondary carer
- Study leave for ongoing employees
How to Apply
Please submit your resume and cover letter (as one document) outlining how you meet the requirements of this role as outlined in the position description.
To access the position description or submit your application click on the Apply Now button.
For a confidential discussion about this opportunity please contact Natalie Tucker, Manager, on 08 8215 6***.
Applications close 5pm on Monday, 20 May 2024.
