AddressAccident Claims Officer
Thrifty Car Rental NT
About the businessOur company, Territory Rent A Car Pty Ltd, has been in business for over 58 years, we operate the Thrifty Car Rental Franchise for the Northern Territory and Kimberley region of WA, we have an extensive fleet of passenger vehicles, 4WDs, trucks and buses.
About the roleWe are currently recruiting for an Accident Claims Officer, the role involves managing the rental customer Accident Claims process.
Main tasks include:- Providing a high level of customer service all relevant parties
- Liaising with customers, providing them with a clear and concise understanding of the claims process
- Liaising with any third parties involved in a claim
- Undertaking claims review including determining liability
- End to end management of claims
- Data entry
- Corresponding with our insurer and any third party insurers
- Liaising with vehicle repairers
- Providing support and reporting to senior management as required
- Other ad hoc operational processes as directed
- Willingness to work effectively as part of a busy team, be well presented and demonstrate enthusiasm for the job.
- An excellent telephone manner.
- Good verbal and written communication skills.
- Attention to detail.
- Well-developed time management skills and ability to meet strict deadlines
- Ability to prioritise tasks, seek guidance when required, but work with minimal supervision.
- Good Computer literacy
Previous experience in a similar role or an understanding of vehicle repairs would be an advantage.
In return we offer:- A competitive hourly rate.
- Team based work environment.
- Hold a current, unrestricted, full Driver's licence.
- Have full working rights in Australia.
- Be currently living in Darwin
Thrifty operates under a clean air work place environment.
