Accommodation Manager - Gateway Hotel

About Us
At Australian Leisure & Hospitality (ALH), we believe in bringing people together and connecting locals to their local pubs, enabling great experiences and positive, memorable moments. We are the largest hospitality provider in Australia, owning and operating venues in over 350 communities across Australia and focused on empowering our teams to bring every pub's story to life meaningfully for the locals.
As part of Endeavour Group, we are united behind a common purpose of 'Creating a more sociable future together', we are a 28,000+ strong team with more than 1600 stores and 350+ hotels nationally, including leading brands such as Dan Murphy's, BWS and ALH.
Endeavour Group was created in 2020 through the restructure and merger of the Woolworths Group drinks and hospitality businesses. With a strong track record of growth, combined these businesses form the leading customer franchise in drinks and hospitality in Australia. Endeavour Group has separated from Woolworths during the calendar year 2021 and is well-positioned as an ASX Top 50 Company.
Join the team at an exciting time in their evolution!
Accommodation Manager - Gateway Hotel

• Located in the heart of Devonport's CBD, the Gateway Hotel is the perfect stop in while on the coast
• We will provide genuine career and training opportunities
• Amazing perks - check out our full benefits at the bottom of this ad

We are seeking a hands-on Accommodation Manager to join and lead our team at The Gateway Hotel by Nightcap Plus. We are renowned for our personalised friendly service and are seeking a customer service superstar with a passion for hospitality.
Everyone's welcome, come as you are
Sound good? Read on.
This is a brilliant opportunity to become an Accommodation Manager at the the Gateway Inn. As we look to expand our business interests, we need hospitality professionals to help drive that expansion. This is a well remunerated position, with great conditions and realistic opportunities to pursue an exciting career with Australia's largest hotel group.
What you'll do:

• Be a motivating and inspiring role model and leader, develop and train the team to ensure an exceptional experience every time
• Manage the day to day operations of the Front Office - open/close, administration, recruitment, rostering and assisting guests
• Coordinate and facilitate group bookings (sporting, coach and corporate)
• Achieve financial and business targets in accommodation including sales growth
• Manage revenue, labour and expenses

• Train and lead the front office team in exceptional guest service
• Monitor distribution channels and room rates in-line with contracts and demand
• Assist with front office staff rostering in consultation with Venue Manager
• Work closely with the Housekeeping team on standards, times and responsibilities in-line with ALH expectations
• Support local, state and national sales and marketing activities in-line with National Accommodation team
• Effectively manage online reputation and guest reviews. EG- Google, Trip Advisor, Booking.com

What you'll need:

• You will be passionate about mentoring and leading a team
• Previous experience with RMS preferred
• Come with previous experience working within a hotel, ideally in a similar role
• Gain satisfaction for making our guests feel at home, and will develop a thorough knowledge of our hotel products and services
• Enjoy working in a fast-paced, busy environment
• You will take pride in your appearance and always lead by example as the face of ALH
• You will have exceptional communication skills and customer service flair
• Flexibility to work various shifts including week-ends, nights and public holidays

The perks are good too! An exclusive discount card for our ALH pubs, BWS, Dan Murphy's, Woolworths, Big W and other Endeavour Group brands * Endeavour Wellbeing Support Program * Paid parental leave for permanent team members * Annual Share Purchase Plan for eligible team members * Awards Nights * Service Recognition Program * Grow your career within ALH and the wider Endeavour Group network!
If this gig excites you - and you're close-enough on the requirements - go on, throw your hat in the ring!
Please note that our Talent Team will be on a festive break from 23 December 2023 to 8 January 2024. During this period there may be a slight delay in reviewing job applications. We appreciate your understanding and look forward to considering your application upon our return in the new year.
Grow with Endeavour Group
Endeavour Group comprises a diverse range of drinks and hospitality businesses including BWS, Dan Murphy's, ALH and Pinnacle Drinks. We are focused on growing and transforming our businesses to meet the changing needs of customers and we're driven by a culture that puts our customers and team first.
As an inclusive, team-first company, our people are at the core of everything we do. We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability or sexual orientation. At Endeavour Group we value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.
We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating a more sociable future - for our customers and for each other.
We'd love to hear from You
If you meet a number of the requirements, but not all, we encourage you to submit your application.
You can learn more about working with us on LinkedIn or via www.wowcareers.com.au/endeavour #EDG #EGL
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.