Accommodation Operations Systems Officer

About Multicultural Australia   

It’s who we are...

Multicultural Australia emerged from a community-based social movement to advance multiculturalism and build communities where everyone belongs.

Since 1998, we have welcomed tens of thousands of individuals from refugee, asylum seeker, international student and migrant backgrounds – with the goal of creating a more equitable and prosperous society.

Today, we are a multicultural for-purpose organisation and settlement provider with a strong and connected physical presence across metropolitan and regional Queensland.

Our clients and community are at the heart of everything we do, and we are passionate about providing care and services in person centred and compassionate ways.

We are also playing our part in influencing the multicultural landscape across Australia.

We work with individuals, communities, business and government to help build a more welcoming Queensland through advocacy, cultural training, community events, employment, youth programs, sports and arts inclusion programs to advance a diverse, inclusive and multicultural community.

We have worked hard to advance multicultural Australia and build communities where everyone belongs. Developing inclusive and prosperous communities, changing the conversation and keeping fit for the future are the strategic pillars that highlight why we exist. They underpin what we do—our services, partnerships and business. Ethical leadership and deep collaboration with community is at the heart of how we work—our culture and practice.

About the role:

Multicultural Australia is currently offering an opportunity for an Operations & Systems Officer to work as part of our Welcome, Accommodation & Initial Support Program team. The role is Full-time, Fixed max term for 12 months with possibility of extension. The role is Brisbane based but will also require travel between Logan and Gold Coast.

The primary purpose of this team is to provide welcome, safety and security to clients under the program, while ensuring they are linked with essential services and appropriate housing options to ensure a smooth transition to life in Australia. Among other duties, the successful candidate will: 

• Provide high quality operational and system support for Multicultural Australia’s Accommodation Team;
• Liaise with Accommodation Team Leader to plan and coordinate on-arrival support and initial welcome for large groups of newly arrived people to Australia.
• Support the Accommodation Officer in completing relevant documentation including entry and exit reports as well as routine inspection and maintenance reports;
• Liaise and coordinate referrals with essential registration stakeholders.
  Establish and maintain effective working relationships with key stakeholders from external organisations, businesses, associations, community members as well as internal Multicultural Australia teams.
• Consolidate feedback and implement strategies to improve services, including internal processes and procedures, as well as professional development for staff to improve overall service delivery and understanding.
• Maintain established systems of data management and tracking systems to inform and provide monthly and ad hoc reports.
• Ensure all relevant processes for individual clients have been captured and reported accurately on internal and departmental database systems.
• Assist in the development and maintenance of contract management information, documentation, procedures, data and records.
• Monitor internal and external KPIs, to ensure targets are being achieved to maintain reporting contractual obligations and compliance.
• Communicate with suppliers, clients and government departments to ensure adequate support is provided during initial settlement.
• Actively strengthen commitment to risk management by identifying, managing, escalating and mitigating risks to the achievement of objectives.

What qualifications and skills do I need?

You will be comfortable working in a fast-paced environment and have effective communication and interpersonal skills. As well as having a confident and positive personality, you will possess:

1. Possession of Diploma level tertiary qualification in Logistics, Business, Communications, Information Technology or Professional Certificate in Stakeholder Engagement or related discipline;
2. A passion for Multicultural Australia’s mission of creating a welcoming and inclusive Queensland, and a desire to make a difference.
3. Strong understanding of, or willingness to obtain knowledge related to settlement services and specific issues relevant to refugee or vulnerable client cohort, and the ability to work effectively and sensitively across cultural to assist clients in their early settlement journey.
4. Excellent communication skills and ability to network with both internal and external program stakeholders across other Humanitarian Settlement Program Providers, Service Australia, Health, AMEP, and Immigration.
5. Strong skills in building positive relationships with a variety of stakeholders to achieve positive outcomes.
6. Excellent written and verbal communication skills and ability to communicate well in a culturally diverse environment.

Successful candidate will be required to have a valid driver’s licence, police check and apply for a Working with Children Blue Card. 

Please peruse the position description on our website for full details about the role: https://www.multiculturalaustralia.org.au/current_vacancies 

For any queries, please contact Deep Dassanayake – Program Manager, Accommodation & WAISS - *****@mcaus.org.au

How do I apply?

If your next move aligns with this position, please apply directly using the apply link!! You will redirect to our recruitment system to register your interest and submit a covering letter along with your resume. 

Please submit your application no later than COB 26/02/2024. We encouraged you to submit your application as soon as possible as we might interview and appoint suitable candidates ahead of the closing date.

At Multicultural Australia, we pursue a workforce that is as diverse as our community - in race, ethnicity, gender, age, disability, sexuality, neurodiversity, culture and belief - and reflects the communities we work in. We recognise diversity and inclusion are fundamental to our culture and we are committed to providing a work environment in which everyone is included, treated fairly and with respect. 

We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, people with a disability, and people of diverse genders and/or sexual orientations.