AddressAbout Johnco
Johnco is a leading distributor of educational toys in Australia, offering exclusive international brands to retailers. We pride ourselves on understanding our retailers' businesses, delivering top-notch service, and offering great brands. Our core values are Respect, Integrity, Courage, and Passion.
Position Overview
In this new Sydney based role, we're seeking an experienced, accomplished, and highly motivated Account Manager to drive growth and strengthen relationships with their allocated accounts. This role is pivotal in deepening our engagement with retail partners, focusing on both sustaining and expanding these relationships.
Ideal Candidate
The ideal candidate will embody Johnco's core values while having a passion for sales and growth balanced by humility and a "can do" attitude. We seek someone who is a people person, thrives on customer success and mutual growth, and builds meaningful relationships with our retailers. The ability to work collaboratively while driving growth is crucial. Experience in the toy industry will be looked upon favourably.
Role Summary
The Account Manager will be central to driving growth for Johnco through strategic management of existing customer accounts, as well as identifying new customers and entering potential new markets. This role requires a blend of strategic insight, hands-on engagement, and a proactive approach to identify opportunities and achieve growth targets. The person in this role will connect with customers through e-mail, phone, online presentations, screen share and face to face meetings. The role will predominantly be based in our Sydney Office (Frenchs Forest) with some flexibility to work from home.
Key Responsibilities
- Deliver on growth targets by enhancing engagement with existing accounts while also working to secure new customer relationships.
- Manage and effectively lead initiatives to strengthen relationships with allocated retail customer accounts.
- Develop a deep understanding of our products and customer accounts and make recommendations that meet the customer’s needs.
- Implement and drive sales campaigns, including the release of new products and brands, while ensuring effective communication across teams.
- Meet regularly with team members to communicate customer insights and activities and provide regular updates to management on progress against targets and strategic findings and ideas for expanding market presence.
- Identify and pursue new growth opportunities, converting these into active, productive long-term accounts.
- Visit customers as required to maintain and strengthen relationships (customers are predominantly located in Sydney, SE Queensland, and South Australia).
- Actively participate in industry trade fairs (Melbourne & Sydney), occurring 2-3 times per year, by attending and representing Johnco on our stand to engage with and meet existing and new customers.
- Strategically conduct reviews with customers to identify and capitalise on opportunities for mutual growth.
Qualifications & Experience
- Minimum of 5 years’ experience in a B2B environment, preferably as an Account Manager, selling physical products to retailers.
- Bachelor's degree or equivalent qualification.
- Proven track record in successfully managing a portfolio of retailer accounts and implementing effective B2B sales strategies.
- Strong relationship-building skills, analytically and strategically minded.
- Possess a proactive and self-motivated approach with a proven ability to plan and accomplish goals, ensuring tasks are completed efficiently and objectives are met.
- Exceptional communication and presentation skills with a solutions-focused mindset.
- Experience in the toy industry will be looked upon favourably.
- Proficiency in CRM software (e.g., HubSpot) and Microsoft Office Suite.
Location & Travel Requirements
Based in Frenchs Forest, Sydney, working in a flexible environment with a combination of office-based work, working from home, and some domestic travel to engage with accounts and attend industry events.
Main markets for this role include Sydney, SE Queensland, South Australia.
Own vehicle required, with business-related travel expenses covered by the company.
What You Can Expect from Us
A small, nimble, and driven team.
A fun and creative culture.
Competitive salary with bonus incentives for meeting and exceeding targets.
A flexible working environment.
The opportunity to join a growing family owned business while working with a great team and engaging with fantastic customers.
