Account Manager

Are you a high-energy, performance driven individual with a passion for nurturing customer relationships? Join our rapidly-growing team of high-achievers as Account Manager at Innomate/UXT, and take your career to new heights!

Innomate is a world-leading innovator in the Audio-visual/IoT technology industry. Our Software as a Service (SaaS) platform, Innomesh, provides a unique, truly “one platform” solution for AV and IoT monitoring, control, automation, servicing, and management. We are a privately owned Australian business, and we pride ourselves on continuing to evolve and elevate AV and IoT ecosystems for organisations across the globe, while providing remarkable experiences for our customers.

UXT, the sister company to Innomate, is a dedicated AV/IT Managed Services business. UXT is a trusted AV Managed Services partner to some of Australia's finest Universities and high-profile Government departments. We enhance, support and service organisational AV ecosystems and teams, regardless of complexity and scale, providing a range of managed services from embedded, on-site support teams, scalable remote operations and support teams, to AV engineering services and transformation programs.

We take the same pride in driving this continued success through creativity, dynamism, innovation, continuous improvement, and a high-energy, transparent, positive and accountable workplace culture. We ensure this through maintaining a deep commitment to individual professional growth and personal well-being across our entire team.

Innomate/UXT is seeking an experienced and strategically-minded Account Manager to join our rapidly growing, dynamic team. This role is pivotal in supporting both our growth and customer success functions. The ideal candidate will be a talented and versatile individual, with a strong background in account management, relationship management, strategic commercial growth, and customer success. We're looking for someone with the ability to continue to uphold our exemplary reputation with our current customers, while also leveraging our successes to further enhance and optimise account growth initiatives, applying intelligence and strategic planning to our customer success and growth functions.

Your responsibilities will include, but are not limited to:

• Operating as the primary point of contact for our valued customers and clients, ensuring their satisfaction, retention, and continued success with our software and services.
• Collaborating closely with cross-functional teams to understand customer and client needs.
• Delivering exceptional service, while identifying and driving growth opportunities.
• Managing a diverse portfolio of customers and clients across multiple sectors, including Higher Education, Government, and Enterprise size organisations.
• Maintaining an ongoing understanding of customer and client objectives, and priorities, including when these objectives and priorities are fluid.
• Serving as a trusted advisor to customers and clients, offering insights, best practices, recommendations, industry movements and technology evolution, to enable them to optimise their operational efficiencies and user experiences, allowing them to achieve their business goals and budget management through informed decision making.
• Proactively identifying customer and client growth opportunities, while collaborating with key stakeholders to drive strategic outcomes.
• Monitoring customer and client health metrics, key indicators, and communications, to proactively identify and take measures to address any issues or concerns well before the point of escalation. 
• Acting as the voice of the customer internally, advocating for their needs, and influencing product roadmap decisions.
• Staying fully informed of industry trends, market developments, and partner-vendor and competitor activities, to maintain a competitive edge.

To be successful in this role you will need to be an excellent communicator, with the ability to articulate complex concepts clearly and effectively. You must be able to manage multiple priorities in collaboration with key stakeholders and management. You will need to have proven success in B2B account management, client relations, or customer success, ideally working with a SaaS business. 

You must have strong interpersonal and presentation skills, with the ability to build rapport and trust with customers and clients at all levels.You will need to demonstrate strong numeracy skills. Problem-solving and critical-thinking skills will be a definite advantage, as will a strategic mindset with a results-driven approach. You must also be proficient with software, and be capable of navigating various software platforms autonomously.

We are a fast-paced, truly dynamic organisation, so the ability to thrive amongst changing priorities is a must.  

This is an opportunity to join a rapidly-growing, high-energy SaaS business as Account Manager at a time of extreme growth as we expand into new countries and sectors.

To apply, submit your resume and a cover letter detailing your relevant experience and why you're the right fit for the position. Visit our websites at https://innomate.io and https://uxt.com.au to learn more about our business and our company culture.

Innomate/UXT is an equal opportunity employer committed to diversity and inclusion. We encourage applications from candidates of all backgrounds.

Join Innomate/UXT in creating exceptional experiences for our customers and clients, that enhance collaboration, learning, and workplace user experiences within across Academic, Government and Enterprise sectors. Your expertise could play a pivotal role in shaping the future of workspaces through innovative technology solutions.