Account Manager

Who we are:

Five by Five is Australia’s highest rated digital agency based at Burleigh Heads on the sunny Gold Coast. We are a leading team of digital marketing professionals delivering website design and development, SEO, PPC, hosting, and support. Our reputation has been built on delivering results-driven solutions that propel businesses forward. To find out a little more about us be sure to visit our company website: http://www.fivebyfive.com.au

Job brief:

Become a pivotal part of the Five by Five delivery team as an Account Manager, where you’ll act as the crucial link connecting our agency and clients. Your responsibilities will encompass understanding client needs in the digital marketing landscape and ensuring the seamless delivery of our services in web design, Support & Hosting, SEO, and PPC. If you're a skilled communicator with a passion for client success and possess a solid understanding of digital marketing, this opportunity offers a chance to contribute to our agency's continued growth and success in a dynamic industry.

Your tasks will include:

• Serve as the primary point of contact for all client communications, managing and setting realistic expectations for both clients and the team.
• Oversee the quality assurance of updates and deliverables, ensuring they meet both client expectations and Five by Five's standards.
• Consistently collect feedback and insights from clients, identifying potential opportunities for the development of new services or improvements to existing packages.
• Foster a collaborative and efficient working environment within the “Pod”, ensuring all team members are aligned with client goals and strategies.
• Collaborate closely with the Sales team and strategists to introduce new services to clients.
• Successfully integrate new services or packages into exciting client accounts.

Okay - let's set the scene:

08:00 Kickstarting the day with a coffee (or a beverage of your choosing) you arrive ready to take the world on.

08:15 Energised you log into a meeting with your team first thing to get the lay of the land for the week.

08:45 The morning meeting has unveiled a number of action items in relation to client packages, so you gather the data and map out the required upgrades including pricing, timing etc.

09:30 Client Connect time! You have a handful of client meetings to attend to discuss package renewals and what the next 12 months at Five by Five looks like for them.

11:30 It’s almost lunch but before you head on a break it’s time to check on your accounts (a.k.a emails) and respond to any client queries.

12:00 Lunch time - one of our favourite activities here at Five by Five! The kitchen is a buzz of hot topic conversations, recipe sharing and even a ping pong match or 5.

13:00 One of your clients emailed, over lunch, with an enquiry regarding some new content they’d like added to their site. You give them a call for further information and then sit with your pod to debrief their request and strategies best implementation.

14:00 It’s 2pm, which means Eddie & Jess are brewing their afternoon coffee. They just so happen to be working on the designs for one of your clients so you check-in on the progress and take mental note of their feedback.

14:15 It’s time to cook up a new service offering. You head into a meeting with the Head of Production & Head of SEO to pitch your idea, gather feedback & determine the best strategy for implementation.

16:15 You debrief from your meeting and begin to map out the next action items for your team and timeline for implementation.

17:00 It has been a busy yet rewarding day with both your clients and team happy. Time to knock off and enjoy your afternoon - you deserve it after all!

Super-duper important:

• Passionate about business development and be proactive to seek out new opportunities for growth (business, clients, personal).
• Superior communication skills - both written and verbal
• High attention to detail
• Multiskiller with the ability to work under pressure to meet deadlines and client expectations.
• Familiarity with Google Suite and proficiency in creating a spreadsheet, data analysis and reporting.
• Ability to connect with a wide variety of personalities and maintain long healthy relationships
• Minimum 1-2 yrs experience in a similar position

What we’re offering:

• A full time gig, finishing up at 12pm on a Friday
• Hybrid work environment (a.k.a ability to work from home in your PJ’s)
• A collaborative, solutions driven & all round epic team
• Amazing office in Burleigh Heads.
• Opportunity to grow personally & professionally
• Salary will be dependent on your level of experience and awesomeness.

Here's what you should do right now:

Now it's your time to brag! If you’re interested in the position, hit the “Apply Now” button and submit a Cover Letter telling us all about yourself and CV showcasing your previous work experience. If you have any questions, please reach out to us **@fivebyfive.com.au. Kindly note: applications will be reviewed on our return, week commencing 8th January 2024.