Account Manager

This role is full time and offering a salary of $80,000 - $85,000 plus super.

About Innocean

Innocean are the biggest agency you’ve never heard of. With 31 offices and more than 3000 employees in 21 countries. We’re the fastest growing agency network in the world.

Opening doors in Australia in 2008 with two foundation clients; Hyundai and Kia. Since 2020 the Sydney business has been on a mission to diversify our roster which now includes FMCG, NGO, Medical, Tourism and Technology brands, not to mention our own Gender Equality our own Gender Equality not for profit division called Fck the Cupcakes. We’re a proud and ambitious group of over 50 creatives, strategists, account people, technologists, analysts, and producers who work together in a flat and collaborative environment. Building creative solutions across all touch points on a consumer’s journey with a brand.

We’re proudly Korean, uniquely Australian; striving to create a culture that embraces a Korean concept called ‘Jeong’. An ineffable but mutually warm feeling of attachment between people who share a relationship and common purpose.

This feeling of connection underpins everything we do. It’s how we create bonds between brands and consumers, and between us and our clients. Think of us as an extension of the marketing team. One with strategic, creative and CX capabilities to deliver work that connects across multiple platforms, driving acquisition and retention.

About the Role

The Account Manager acts as a link between the client and Innocean, maintaining regular contact and ensuring communication flows effectively between them. The main purpose of this role is to manage projects and allocated accounts with a degree of autonomy, from kick-off through to final implementation. You will develop an understanding of the client’s business, brand, category, and vision. Attending client meetings, you will assist the AD/BD in preparing internal briefing documents and client presentations, liaise with relevant external partners, and manage campaigns, continually striving to exceed your client’s expectations. You will know every detail of a project and manageup and ensure your manager is across project status and proactively flag issues or concerns.

To support our growing team, we are looking for someone who is passionate about customer experience, digital content, and social. Experience in CRM is a bonus. You will be highly focused on ensuring a customer-centric approach to create a positive customer experience at all touchpoints. You should be solution focused, results orientated and will have a keen interest in combining strategy, data analytics, and creativity to deliver effective campaigns. You will need to be a great communicator who leads the way in best-practice email marketing and digital campaigns.

The Account team at Innocean is fully integrated, underpinned by an end to end, Brand Experience focus. This is how the work is created, judged, and deployed. You’ll be working across all channels on various campaigns to bring this to life

Responsibilities

Brand & Category Knowledge

• Develop a solid understanding of the client’s brand and expected results.
• Understand the strategic direction of the client’s brand, working closely with the Senior Account Manager to actively contribute to brand strategy.
• Support strategy with any brand/competitive/industry input required.
• Continually develop a deep understanding of the client’s broader business, the industry, and the economic influences on the business.
• Think proactively to surprise and delight your client with creative, digital, social and competitive work/ideas.

Client Relationship Management

• Act as the link between the client and Innocean, maintaining regular contact to ensure communication flows effectively amongst internal and external parties, including agency village partners.
• Participate in meetings with clients to discuss and identify their advertising requirements.
• Identify opportunities for the client’s business and for the agency.
• Proactively problem solve and resolve client and agency issues.

Account Management

• Work with the Business Director and Account Director in briefing and working with agency colleagues (both strategy and creative) to devise campaigns that meet the client's brief and budget.
• Share the client’s feedback clearly back to the client and the agency, and ensure feedback is addressed or appropriate discussions are had when there is push back from agency.
• Ensure high quality standards are met across all agency outputs including presentations and assets i.e. free from grammatical and formatting errors.
• Prepare timelines to ensure adequate time allocated and realistic turnarounds are agreed on for projects.
• Manage internal stakeholders to ensure timings are met.
• Present campaign ideas and budgets to the client, with support of AD/BD.
• Work with the AD/BD to prepare materials for client presentations of creative work.
• Ensure WIP meetings are facilitated seamlessly; including knowledge of job status, document updates, attention to detail, and note taking.
• Budget management, including initial budget creation (with input from AD/BD), estimate approvals, PO development, and invoicing.
• Write client contact reports post every meeting and circulation to attendees in timely manner.
• Manage live execution of projects including monitoring progress, pre-empting, and resolving any issues.
• Work with external (media) and internal (strategy) partners in the development of post-campaign analysis. Management of campaign schedules, plans and client approvals, ensuring timings are met for all deliverables. Accurately complete administration tasks when required including opening jobs and providing estimates.
• Be viewed as the keeper of organisation on the team, which means ensuring all documents are filed in a timely manner.
• Supports AD & BD with financial reporting and JCR’s.

Stakeholder Relationship Management

• Builds relationships and earns trust of internal and external agency stakeholders.
• Effectively communicates to manage up where required.

Continuous Improvement

• Stay up to date on industry trends and advancements.
• Lead and actively participate in team meetings and share ideas and feedback.

WHS (Work, Health & Safety)

• It’s on you to ensure your work environment is safe, whether you’re WFH or in the office.
• Follow and ensure your team follows company policies and procedures.

Qualifications

Strong portfolio that demonstrates your Account Management expertise.

Be willing to up skill in areas that may lack experience i.e., CRM, marketing automation, email platforms

Knowledge, Skills & Experience

• Minimum of 3 years industry experience.
• Previous experience in managing campaigns from inception through to completion.
• Multi-channel, integrated experience inc. Social, CRM & CX
• Literacy across shared project management and financial systems.
• Flexibility to adapt your ideas to meet client expectations and take on feedback.
• Exceptional time management skills with demonstrated experience meeting competing deadlines across platforms without compromising on work quality.
• Brilliant basics including attention to detail.
• Solution-driven, even against challenging projects and situations.
• Excellent written and verbal communication skills and the ability to work well with a variety of personalities and work style.
• Skilled with software such as Google Docs, Keynote, Microsoft Excel, PowerPoint.
• Flexible approach to work, demonstrating resilience and ability to rapidly adapt to change.

Values

Proactivity. Humility. Agility. Daring. Don’t worry, we dive into these in your welcome pack.

Development

• Regular appraisals and 360 feedback is important.
• So too is being able to check in with your Client Partner or management whenever. Their doors are always open, Zoom links always ready.

The Perks

• There are a whole range of reasons you would consider working for us – check out the list below:
• Competitive salary
• Individual Professional development
• Regular appraisals and 360 feedback
• Hybrid working
• Client sponsored benefits
• Progressive parental leave policies
• Floating leave

• Looking for candidates available to work:
  • Monday: Morning, Afternoon
  • Tuesday: Morning, Afternoon
  • Wednesday: Morning, Afternoon
  • Thursday: Morning, Afternoon
  • Friday: Morning, Afternoon
• 2-3 years of relevant work experience required for this role
• Working rights required for this role
• Expected salary: $70,000 - $85,000 per year