Account Manager

Responsibilities:

• Manage and nurture relationships with existing clients to ensure satisfaction, retention, and loyalty.
• Reach out to clients who have discontinued their partnership with our company, understand the reasons for their departure, and attempt to re-engage them through suitable measures.
• Develop a deep understanding of clients' needs, objectives, and challenges to proactively identify opportunities for upselling and cross-selling our services.
• Collaborate closely with Business Development Managers (BDMs) to transition new clients smoothly and efficiently from the sales process to the account management phase.
• Work closely with the Recruitment Team to ensure client requirements and expectations are clearly communicated and understood, facilitating efficient and effective recruitment processes.
• Collaborate with BDMs to develop and execute strategic account plans to maximize client retention and growth opportunities.
• Monitor market trends, competitor activities, and industry developments to identify potential opportunities and threats to client relationships.
• Prepare and present reports on account performance, including revenue growth, client satisfaction metrics, and retention rates, to senior management.

• Proven experience in account management, client retention, and business development, preferably in the recruitment or staffing industry.
• Strong interpersonal and communication skills, with the ability to build rapport and trust with clients and internal stakeholders.
• Excellent negotiation and persuasion skills, with a track record of driving revenue growth and achieving sales targets.
• Ability to multitask and prioritize competing demands in a fast-paced environment.
• Proficiency in and Microsoft Office Suite.
• Self-motivated, proactive, and results-oriented, with a strong focus on customer satisfaction and relationship building.