Company

NexxenSee more

addressAddressSydney, NSW
CategoryCustomer Service

Job description

Who is Nexxen (formerly known as Unruly/Amobee)?

One platform. Endless opportunities. 

In an ecosystem where everyone’s trying to get closer – buyers to sellers, platforms to clients, brands to consumers – Nexxen bridges new opportunities in ways that others cannot. Data, service, and planning capabilities are our superpowers, enabling our clients to better reach and understand audiences across screens. We have the tools, expertise, and ambition to empower our clients to take the future into their own hands. And not just our clients, but our employees too. 

Why join the Nexxen (formerly known as Unruly/Amobee) team? 

While we have a lot of technology to brag about, we win with our people. We embody the words, “I C.A.N.” each day, striving to be as  

Innovative 

Committed + Collaborative. 

Authentic as possible, with  

No ego. 

Because we care not just about closing deals and hitting metrics, but about venturing together – with our clients and our peers – beyond the status quo and celebrating along the way.

What will I be doing?

The Account Manager is responsible for account planning and strategy for the assigned agency patches/advertisers to ensure retention and continued growth of strategic accounts. In addition, the Account Manager serves as the day-to-day contact of the assigned clients and responsible for briefs, engagement, onboarding, upsells and all account related enquiries. The Account Manager collaborates cross-functionally to deliver excellent client services as well as working closely with clients across various departments if needed to drive client satisfaction and business outcomes. The Account Manager is responsible for growing the base of advertising customers and adoption of Nexxen products within the designated accounts.

  • Responsible for account strategy and executing plan for growing, defending, and maintaining the existing book of business.
  • Onboard new clients and deploy service model and engagement plans to ensure customer success.
  • Establish and foster junior, and mid to senior level client relationships with customers.
  • Proactively identify new opportunities. Responsible for briefs, upsells and developing unique digital solutions including specifically tailored to the agency and their client’s needs.
  • Work across internal teams to meet our contractual SLA’s and client expectations on delivered products and services and keep track of progress.
  • Oversee (or/ and) maintain a superior level of client services that is aligned with company expectations.
  • Focus on Nexxen ecosystem monetization.
  • Lead tests for new products rollout and constantly provide feedback to Solutions & Products team to improve product offering.
  • Conduct business reviews. Effectively pitch & present Nexxen’s market position, and ability to deep dive into benefits of each Product, and accurately translate technical language to clients.

You must be:

  • 4+ years’ experience in digital media, and 2+ years in client services/ account management.
  • Proven track record of growing accounts by developing strong client relationships, understanding their objectives, and recommending the optimal strategies.
  • Demonstrated ability to understand and be comfortable with technical product offerings.
  • Excellent critical thinking, communications, and presentation skills.
  • Knowledge of the digital ecosystem/landscape and understanding of industry trends.
  • Self-motivated to dig in to learn about products, technology, customers, and competitors.
  • Strong understanding of the Programmatic market and industry desirable
  • Linear or Digital TV Planning/ Trading Experience is a plus.

What we offer:

  • Flexible working as standard including core hours and remote/home working.
  • Generous base salary, plus Super and a significant incentive model
  • Fireside Fridays- leave at 3pm to start your weekend early at certain times of the year.
  • Your health is important to us - that’s why we provide private healthcare.
  • No need to worry about holidays- we give you 25 days’ paid leave.
  • And if you wanted to extend your holiday a bit more - we offer you the chance to work remotely from one of our global offices
  • Friday office drinks to celebrate the success of the week.
  • Regular company events that are legendary- even though these are virtual right now!
  • Plus, all the usual stuff – work phone and company laptop

At Nexxen (formerly known as Unruly/Amobee), we value our differences, varied experiences, and collective contribution. We know that not everyone takes the same career path, so if you don’t match this job description perfectly, don’t worry! We would rather see your application than risk missing out on your potential to make an impact.

Refer code: 2157320. Nexxen - The previous day - 2024-05-07 16:59

Nexxen

Sydney, NSW
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