Account Manager - Work From Home

Start 2024 with an exciting new opportunity!

If the answ

Twoconnect is an executive outsourcing and offshoring consultancy organisation. We work with industry leading clientele and support their process and resourcing requirements. 

Be part of a great family-owned company that provides career advancement opportunities and an attractive commission package. 

Hear from some of our industry leading satisfied clients:

https://youtube.com/@twoconnect

Responsibilities:

- Showcase key features and functionalities of the business services
- Guide clients through the onboarding process, ensuring a seamless and positive experience
- Provide expertise and advice to clients on how to best utilize our services to meet their goals
- Serve as the main point of contact for client inquiries and issues
- Act as a trusted business advisor and conduct business consultancy sessions 
- Develop and nurture strong relationships with clients to understand their business needs and objectives and ensure client retention
- Identify upsell opportunities to drive revenue growth
- Provide regular updates and reports to the leadership team
- Proactively monitor and gather client feedback to identify potential issues and address them promptly
- Collaborate with internal teams to ensure customer satisfaction and resolve any issues
- Implement a structured check-in plan to ensure ongoing customer success
- Perform monthly check-ins with clients to review progress, address any emerging issues, and gather feedback
- Work with the recruitment team to align client expectations with candidate profiles and market conditions
- Coordinate with relevant departments to adjust strategies

Requirements:

- Bachelor’s degree in Business Administration, Marketing, or related field
- Proven experience in client services or account management
- Proven experience working with Australian clientele
- Ability to upsell and develop account opportunities
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving abilities
- Ability to build and maintain strong client relationships
- Ability to work collaboratively with cross-functional teams
- Ability to adapt to a fast-paced and dynamic work environment
- Prior experience in conducting client consultations and addressing client concerns
- Familiarity with customer success metrics and best practices
- Experience in the recruitment or staffing industry is a plus