AddressAt Nutrien, our Purpose is to grow our world from the ground up and we do so with safety and integrity as our core values. Nothing is more important than sending our people home safe, every day.
Nutrien is a leading provider of agricultural products, services, and solutions. With approximately 23,000 employees world-wide, we are the largest producer of potash (by capacity) and one of the world’s largest producers of nitrogen and phosphate. We also operate a leading agriculture retail network that services over 500,000 growers.
We harvest the best. Diverse views and experience make us strong. We look for people who have a safety-first mindset, who are collaborative team players, who deliver on their commitments, who are innovators in search of a better way, and who believe in inclusion.
Working at Nutrien will provide you an opportunity to help us Feed the Future, and grow your career.
Account Representative, Customer Experience - (Deerfield, Illinois, U.S.A.)
This position will report to the Manager, Customer Experience in Deerfield.
What you will do:
- Interact and communicate with customers in the areas of order entry, order shipment, and the logistics of transactions
- Collaborate with Sales, Transportation, Product Management, Supply Chain, and Credit along with Nutrien’s plants and warehouses to manage order to cash activity, acknowledging requirements of assigned accounts
- Communicate, strategize and implement the coordination of shipments with Sales, customers, agents, forwarders and plant personnel
- Accurately satisfy moderate and complex customer inquiries regarding order status, product availability, product specifications, shipping documents, product safety, etc.
- Provide guidance, mentorship and training on an as needed basis
- Act as a key resource and support role for assigned Sales people regarding the daily activity of shared accounts
- Create, analyze, and supply supporting documents to fulfill quarterly and annual audit process
- Outage and load-out notices for plants, terminals, and warehouses
- Collect and analyze data as well as generate reports and presentations used by management to enable departmental decisions
- Drive and identify areas of improvement and potential efficiencies in the Customer Experience team
What you will bring:
- Bachelor’s degree in Agriculture, Business Administration, Logistics or related four-year degree
- 0-3 years business experience
- Experience or background in an Agricultural, Commodities, Industrial Chemicals, is beneficial but not required
- Possess excellent problem resolution and analytical skills along with being able to exercise independent decision making within established guidelines
- Excellent communication skills are essential
- Experience and proficiency in a variety of software programs and applications with an aptitude to learn new systems including SAP and Microsoft Office products particularly Excel, PowerPoint, and Word
- Excellent interpersonal and organizational skills and operate comfortably in a team environment
- Excellent understanding of change management methodology
- Prior experience in a business domain
- High attention to detail and proven ability to work under pressure
- Excellent organizational skills and ability to manage multiple tasks simultaneously and prioritize deliverables
- Solid understanding of customer service processes and procedures and how transactions flow through and report in the various systems
- Must be highly motivated
- Growth in the role can lead to other advanced positions within Nutrien
- Sensitivity to cultural differences and awareness
- Capacity to identify pain points in processes/systems and recommend and implement possible solutions
This position will report to the Manager, Customer Experience in Deerfield.
What you will do:
- Interact and communicate with customers in the areas of order entry, order shipment, and the logistics of transactions
- Collaborate with Sales, Transportation, Product Management, Supply Chain, and Credit along with Nutrien’s plants and warehouses to manage order to cash activity, acknowledging requirements of assigned accounts
- Communicate, strategize and implement the coordination of shipments with Sales, customers, agents, forwarders and plant personnel
- Accurately satisfy moderate and complex customer inquiries regarding order status, product availability, product specifications, shipping documents, product safety, etc.
- Provide guidance, mentorship and training on an as needed basis
- Act as a key resource and support role for assigned Sales people regarding the daily activity of shared accounts
- Create, analyze, and supply supporting documents to fulfill quarterly and annual audit process
- Outage and load-out notices for plants, terminals, and warehouses
- Collect and analyze data as well as generate reports and presentations used by management to enable departmental decisions
- Drive and identify areas of improvement and potential efficiencies in the Customer Experience team
What you will bring:
- Bachelor’s degree in Agriculture, Business Administration, Logistics or related four-year degree
- 0-3 years business experience
- Experience or background in an Agricultural, Commodities, Industrial Chemicals, is beneficial but not required
- Possess excellent problem resolution and analytical skills along with being able to exercise independent decision making within established guidelines
- Excellent communication skills are essential
- Experience and proficiency in a variety of software programs and applications with an aptitude to learn new systems including SAP and Microsoft Office products particularly Excel, PowerPoint, and Word
- Excellent interpersonal and organizational skills and operate comfortably in a team environment
- Excellent understanding of change management methodology
- Prior experience in a business domain
- High attention to detail and proven ability to work under pressure
- Excellent organizational skills and ability to manage multiple tasks simultaneously and prioritize deliverables
- Solid understanding of customer service processes and procedures and how transactions flow through and report in the various systems
- Must be highly motivated
- Growth in the role can lead to other advanced positions within Nutrien
- Sensitivity to cultural differences and awareness
- Capacity to identify pain points in processes/systems and recommend and implement possible solutions
Are you a good match? Apply today!
Nutrien is an equal opportunity employer that is committed to creating an inclusive workplace. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, and other legally protected characteristics
This job will remain posted until filled. While we appreciate all applications we receive, only candidates under consideration will be contacted.
