Admin Superstar

Are you looking for a job with purpose? A place where people, planet, and community come before profit? Via Financial Group are serious about supporting both our team and our clients live their best lives with financial security. Take your pick of our community offices in Avalon Beach or Byron Bay to achieve the work/life balance you’ve always dreamt of! 

If you consider yourself an “Admin Superstar”, live to tick off things on your to-do list and will go to any lengths to support your team, we would love to hear from you. 

As a Suspense Manager, you will play a vital role in supporting our Insurance Team in effectively managing all aspects of our client services and new business processes.

Key Responsibilities:

• Manage the Risk team by coordinating the suspense process for clients, ensuring all necessary work is completed accurately and promptly.
• Closely manage, train and support the existing administration team to ensure efficient processes whilst also ‘getting your hands dirty’ as needed
• Collaborate with the Advice Team to resolve any issues or concerns related to underwriting and onboarding processes, ensuring a seamless experience.
• Implement and maintain effective systems and workflows to manage the suspense process, ensuring all suspense items are tracked, followed up, and resolved.
• Monitor and analyse suspense data, providing regular reports and insights to management to drive process improvements and enhance client satisfaction.
• Stay updated on industry regulations and changes in underwriting and administration practices, ensuring compliance and best practices are followed.

Requirements:

• Excellent organisational and multitasking skills, with keen attention to detail and the ability to meet deadlines.
• Strong leadership and team management abilities, with a track record of effectively guiding and motivating a team.
• Excellent communication and interpersonal skills, with the ability to collaborate and build relationships with clients, internal teams, and insurance providers.
• Proficiency in using software and systems for documentation, reporting, and tracking workflows
• Previous experience in the financial services industry, particularly insurance administration, would be highly valued
• Knowledge of underwriting and administration processes within the insurance industry, with the ability to navigate complex requirements.
• Familiarity with working within, and adhering to , astringent compliance framework

Join our team at Via Financial Group and play a pivotal role in ensuring smooth processes drive client satisfaction and success for our team. As a Suspense Manager, you can lead a talented team and contribute to continuous improvement initiatives in a collaborative and supportive work environment.

An attractive Salary Package will be offered to the successful applicant, dependent on demonstrated skill and insurance experience.

To apply for this position, please submit your resume and cover letter to ***@viafg.com.au. We appreciate all applications; however, only those selected for an interview will be contacted.

Note: VIA Financial Group is an equal-opportunity employer.