Administration Officer - Appointment Management

About the role

The Mater Hospital Administration Team has an exciting opportunity for an experienced Administration Officer to join the Appointment Management team in a permanent full time capacity. 

This is a full-time role based at Mater’s South Brisbane Campus. You will work predominantly day shifts on Monday – Friday working a 7.36hr shift. The successful candidate will require availability from 7am-4:30pm. Our clinics are open 6am-6pm, you might be called to work outside your usual hours if required by the clinic. 

Salary range: $28.67 - $33.28 (MCA2) per hour plus superannuation and access to salary packaging 
                       $56,863 - $65,991 (MCA2) per annum plus superannuation and access to salary packaging

What you’ll be doing

As an Administration Officer within Appointment Management, your role will involve but will not be limited to:

• Provide exceptional customer service to patient and clients
• Provide administrative support to clinical and medical staff
• Maintain a high level of discretion and confidentiality, complying with administration, and financial policy and procedures, maintaining accurate, current and accessible files, including maintenance of records of relevant meetings and discussions
• Continually demonstrate highly developed written communication skills including ability to draft routine correspondence on behalf of the senior management
• Provide administrative assistance to other senior staff and others as requested
• Exercise judgement where necessary to solve immediate problems in situations where precedents have not been set and procedures not defined
• Maintaining and meeting multiple KPI’s on a daily basis

About you

To be successful in your application, you will demonstrate:

• Highly experienced in providing medical administration support
• Highly developed time management and organisational skills
• Strong computer skills including competence in using Excel, and Patient Administration systems (or the ability to quickly learn new systems)
• Excellent customer service and interpersonal communication skills
• Ability to organise and prioritise work effectively within a busy, fast-paced, demanding environment
• Availability for all shifts across a 5-day working week between 6am to 7:00pm

Why join us?

Mater is Queensland’s largest and most innovative not-for-profit healthcare service, providing care for almost 700,000 patients a year across a network of 11 hospitals.

We are a leader in healthcare, education and research — and that’s because we employ exceptional people. #MAKEYOURMATERMOVE

• Via salary packaging arrangements, allocate some living expenses directly from your pre-taxable income and ultimately increase your take-home pay
• Access to package meal and entertainment expenses via salary packaging
• Access to leading education and professional development via Mater Education
• Access to our Employee Assistance Program and on-site pastoral care teams
• Discounts to local and national business/venues for Dining/Retail/Travel & Accommodation/Other
• Unlimited access to a multitude of discounted fitness facilities through Fitness Passport
• Access to on-site, discounted parking
• Discounted food and beverage at various campus cafés and coffee venues

Applications close on Sunday 26th May 2024. Please note, we may contact applications prior to the closing date, please do not hesitate to APPLY NOW!

Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.