Address
Form of work- Permanent, full-time role based in Adelaide City
- Great team culture
- Attractive remuneration package!
MADEC is a not for profit organisation operating in South Australia, Victoria, Queensland, New South Wales and Tasmania. We believe a job can change a life and we are driven to help people in financial or social disadvantage. Through Employment Services, vocational training, labour hire, and other services and programs, we empower people; connect with support; enhance skills and confidence; and provide opportunities to reach the goal of employment.
About the Role
Reporting to the Manager – Employment Services, you will be a part of a Central Team based out of our Adelaide office on Hutt street.
You will be responsible for handling staff enquiries and providing support to our operational sites, through completing various tasks that will contribute to improved performance on a company level.
You will be responsible for:
- Daily management of a staff enquiries inbox;
- Completing daily audits of Provider Appointments and providing feedback;
- Conducting quality job search assessments and providing feedback to Job Coaches;
- Manage and monitor Participant MOR’s are appropriate;
- Daily monitoring of guidelines and contractual information;
- Liaise and build relationships with internal MADEC staff in a professional way;
- Providing support, advice and practical employment assistance to participants where required;
- Use reporting to identify gaps and/or opportunities in performance or adherence to guidelines and/or MADEC policies and procedures;
- Ensuring KPI’s relating to reporting, documentation, evaluation performance are completed and achieved within the required timeframes;
- Maintaining and updating information systems, including participant files.
About You
For success, you will have:
- Exceptional customer service skills;
- Sound digital literacy;
- Attention to detail;
- Highly developed emotional intelligence;
- Ability to handle difficult situations and conflict;
- Well displayed skills in Microsoft Office programs such as Word, Excel and Outlook;
- KPI/performance target background.
- A valid Working with Children and National Police Check are required.
Our Culture and Benefits
MADEC prides itself on providing a supportive environment with opportunities for personal growth and development.
We also offer:
• Salary Packaging to the value of $15,900
• Tax free entertainment expense benefits
• Check the potential tax savings you might be entitled to if you were to take up our Salary Packaging benefit by completing the calculator here https://accesspay.com.au/salary-packaging/salary-packaging-calculator/ - you will be surprised at the increase in your take home amount!
• Up to 5 weeks annual leave after three years of service (eligibility conditions apply)
• Additional personal leave and more!
Does this rewarding role sound like something you could see yourself doing? If so, do not hesitate to APPLY NOW! Feel free to contact Katie Burt on 0427 505 *** or email: *******@madec.edu.au , if you would be a good fit or just for more information or visit our webpage www. madec.edu.au to find a copy of the Position Description for this role.
Joining MADEC means you will join a team of dedicated, passionate, genuine, and responsible professionals who are all driven by the same vision, and that is, to improve the lives of those in need.
Helping People | Addressing Needs | Improving Lives
MADEC’s vision is to improve the lives of those in need, and as such we will continue to build a business that reflects the values of empathy, genuineness, that is ethical, passionate and responsible, and built on the foundations that everyone is welcome including the First Nations People and those of all ages, genders and abilities
