Administration / Repair Coordinator

About Us - Trade Co 

Trade Co is a dynamic construction company that focuses on continuous improvement and forward-thinking initiatives.

Founded in 2021, we have been growing rapidly with no signs of slowing down! Operating predominantly in the residential insurance repairs sector, our work is fast-paced and will see you managing a variety of jobs in any one day.

Trade Co is looking to diversify our portfolio and expand into high-end residential and commercial projects. To support this growth, we are seeking a full-time Administration/Repair Coordinator to join our team, based out of our newly renovated Head Office in Fortitude Valley.

What's On Offer:

• Brand new office located right near James Street, Fortitude Valley.
• Great team culture with ongoing social events throughout the year.
• Continuous learning and growth opportunities within this newly created company! 
• Annual salary reviews with a pay for performance culture.
• Full training is provided in all aspects of internal processes, procedures, and software.
• Work alongside our parent company team at ABC Group.
• Supportive team environment and culture with a focus on hard work, innovation, and celebrating success. 
   

Key Responsibilities 

Our coordinator will be responsible for the following;

• Handling inbound and outbound calls.
• Providing support and guidance to our customers 
• Managing small value insurance repair claims from start to finish.
• Scheduling appointments and diary management.
• Working in a target based (KPI) environment.
• Triaging claims and liaising with trades to schedule repairs.

About you 

• Previous experience working within the construction industry would be advantageous (but is not essential)
• Previous experience working in a high-volume administrative environment or call centre.
• Strong written and verbal skills, confidence to answer and make calls.
• Excellent customer service and ability to handle a variety of stakeholders.
• A talent for problem-solving and providing fast and effective solutions.
• You are a team player in the business of people and service delivery. You are someone who wants to give the best experience possible. 

Please note, a clear police history check and medical clearance are required to be successful in the role.