AddressLocation: Blacktown, Sydney, NSW
Department: Client & Sales Administration
Employment Type: Full-Time
Hours of Work: 10:00 AM to 3:00 PM work in office and 7:00 PM to 10:00 PM work from home.
Join our team at B E Foods Pty Ltd as Administration Support to National Accounts Manager (Food Service). In this role, you will play a crucial part in ensuring seamless customer interactions, order processing, and sales support during the specified hours.
Key Responsibilities:
- Deliver exceptional customer service by efficiently handling product inquiries, order processing, and delivery-related queries via email and phone.
- Strive for first-call resolutions, maintaining a friendly and professional demeanor.
- Assist customers with our online ordering platform, ensuring a smooth experience.
- Pay meticulous attention to detail when processing phone and email orders, ensuring accuracy.
- Provide potential customers with sales and technical information, generating quotes, and maintaining customer records.
- Manage and escalate customer complaints to the relevant departments for resolution.
- Collaborate with various departments to address customer account-related issues and other tasks as required.
- Stay updated on company policies and procedures.
Skills and Qualifications:
- Minimum of 1 year of proven experience as a sales support agent or sales administrator in Food Service Distributor Industry (Essential).
- Proficiency in MS Office applications.
- Strong understanding of sales processes and prior customer service experience.
- Ownership mentality, taking pride in your work and its impact on the company's success.
- Proactive approach to identifying cross-selling and upselling opportunities.
- Effective team player with dedication and the ability to meet deadlines.
- Excellent interpersonal and communication skills for teamwork and top-notch customer service.
Benefits:
- Opportunity for career growth in a rapidly expanding company.
- A friendly and evolving work culture that embraces a modern and open environment.
- Supportive and accessible management team to address your questions and concerns.
If you're ready to take your career to the next level and contribute to a dynamic sales team during the specified hours, we invite you to join us at B E Foods Pty Ltd.
Apply now and be a part of our exciting journey.
B&E Foods is an Equal Opportunity Employer, and we welcome applications from all backgrounds and communities.
