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SalaryAbout The Rail, Tram & Bus Union
The Rail Tram and Bus Union (RTBU) is a union representing workers in the transport industry. Membership of the union is open to anyone who works anywhere in light rail, rail or the public bus industry.
The objective of the RTBU is to ‘Organise Workers In The Transport Industry To Protect And Build Their Rights At Work’.
About the role
The RTBU is on the lookout for a passionate and dedicated Receptionist to join our team. This permanent full-time role will include the following reception tasks. Duties and responsibilities include:
- Act as the primary point of contact for members, customers, contractors and the like, in person and via telephone or other electronic communication.
- Deliver professional, timely administrative support, including but not limited to report and agenda preparation, travel and accommodation, filing, data entry, meeting administration and coordination, venue preparation and minute taking.
- Maintain the centralised filing system, including record keeping activities in accordance with legislative, regulatory and organisational requirements.
- Ensure the reception area is maintained to a high professional standard.
- Manage RTBU merchandise and sales.
- Ensure all membership applications, renewals, transactions, resignations and instructions from members are processed in a timely manner with the highest of accuracy and professionalism.
- Liaise with members to ensure accuracy of membership data and update as required.
- Coordinate news and information content on the RTBU website.
- Assist with the processing of membership payments, and as required, be trained to assist with the reconciliation of payroll deductions.
- Manage the day-to-day cabin bookings for the RTBU Jervis Bay Holiday Park, as well as management of the caravan owners including license renewal and caravan sales.
- Maintain meeting room bookings.
- Assist with:
- Maintenance and processing of the RTBU NSW Branch retired members group.
- Coordination of training courses, including preparing documentation and room set up.
- Work cooperatively within an office team environment, exchange information and assist other staff to achieve outcomes.
- Perform any other duties, tasks or projects the employer may assign to you, having regard for your skills, training, and experience.
- Finance and governance administrative support.
Skills and experience
- Ability to deliver excellent member services.
- Ability and drive to learn new skills and self-manage daily task and workload.
- Excellent interpersonal and communication skills with internal and external customers
- Proven ability to work collaboratively within, and as a member of a multi-disciplinary team.
- Good organisation and administrative skills and ability to cope with various tasks simultaneously and independently as required.
- Well-developed skills in Microsoft Office programs such as Word, Access, Excel and membership databases
- Demonstrated customer service experience, working for or being involved with, a trade union, not-for-profit or customer service organisation.
- Proven attention to detail and accuracy, time management skills and the ability to self-manage own work to meet expected timeframes, priorities and work standards.
- Understanding of basic financial functions (data entry, accounts payable/receivable).
Desirable Criteria
- Previous non-for-profit reception experience.
- Previous experience working with Unions.
- Adaptable and comfortable with technology
Benefits on offer
- $65,000 - $70,000 per year
- Urban location accessible by public transport
How to apply?
If this role sounds like you, please click on the apply button and follow the prompts. We will get in touch if you are shortlisted for this opportunity. If you would like to learn more, please reach out to Aaron Izzard Director of Compliance and Finance at finance@rtbu-nsw.asn.au
