Administration/Client Relations

Administration / Client Relations Officer 

About Us: 

The Victorian Psychology Clinic (VPC) is a new and expanding Psychology Clinic, located in the Heart of Essendon. We work with adolescents and adults. Opening in July 2023, we have expanded to 13 clinicians in a short period and now seek a Full Time Reception/Admin/Client Relations Member to join us on our journey.

VPC is directed by two Clinical Psychologists who love working with clients and the group of experienced, welcoming and ethical psychologists who at the clinic. We all work hard but enjoy a good laugh. 

VPC operates on three core values: Welcoming, Experienced and Collaborative and we are seeking a receptionist/client relations officer who embodies these values. 

The Role: 

We are seeking a full Time Reception/Admin/Client Relations Member, who is keen to be part of an expanding psychology practice.  We are looking for a motivated individual who wants to grow in this role, as we continue to expand the clinic and our brand. 

As psychologists at VPC predominately work with clients during the day, the successful applicant will need to be able to work autonomously and exhibit excellent communication and interpersonal skills to do the following tasks:

Tasks:

• Be our front of house 
• Answer inbound calls to potential clients/existing clients 
• Make outbound calls to potential clients /existing clients 
• Book in new clients with clinicians 
• Answer enquiries via email 
• Process rebates for clients 
• Follow up unpaid invoices  
• Understand the Medicare system or be willing to learn it 
• Manage waitlists
• Manage cancellations 
• Liaise with referrers 
• Communicate with clinicians 
• Manage referral Information 
• Participate in our marketing campaigns (e.g., visiting GP offices to hand out materials)
• Upload material to our social media platforms 
• Assist in maintaining the cleanliness and presentation of the clinic premises

Necessary Skills:

• Organised, reliable and efficient, with a keen eye for attention to detail  
• Excellent interpersonal skills and the ability to implement boundaries when necessary, whilst maintaining composure and effectiveness in high-pressure situations
• Excellent communication skills, both verbally and via written correspondence
• Effectively convert client enquiries into confirmed bookings with a suitable psychologist at the clinic
• Proficiency in using technology, particularly Microsoft Office, email, scanning and cloud-based client management systems. Familiarity with Halaxy Software would be preferred 
• Confidence in working autonomously and demonstrate proactive thinking 

Preferred Skills:

• Experience as a receptionist or admin assistant in a medical, psychology or allied health clinic 
• General understanding of key clinical presenting issues and therapeutic modalities adopted by psychologists 
• Passionate about helping people 

Benefits of working with VPC:

• Above award rate 
• Opportunity for career advancement
• A warm and professional environment 
• Convenient location – our clinic in the heart of Essendon, close to public transport and all-day parking in nearby streets 
• Potential for the opportunity to work from home one to two days/week 
• Standard business hours - No need to work on weekends or evenings 

For further information please contact Melanie or Shara on 03 7018 1*** or email *******@vicpsychclinic.com.au